So every time I launch my Sims 3 game, it plays for about 5-10 minutes and then freezes for about 2, and then the whole computer crashes. It never did this before, and I played it for some time on my new windows 8 computer and previously on my windows 7. I've uninstalled everything related to Sims 3, removed all mods, and reinstalled and it still does it. When my computer crashes it shows a  SYSTEM_SERVICE_EXCEPTION message. I've tried compatibility mode. It's been doing this for about two weeks and I've been trying to fix it, googled all sorts of things. I've kind of given up. Somebody, please help me!

We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.  
WE NEED AT LEAST TWO DMP FILES TO SPOT TRENDS AND CONFIRM THE DIAGNOSIS.
If you are overclocking (pushing the components beyond their design) you should revert to default at least until the crashing is solved. If you dont know what it is you probably are not overclocking. You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking. If you are overclocking stop.  (chances are if you dont know if you are, you are not) To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.   The procedure: * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine. * Zip up the copy (compress them) *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply. Link for how to  upload below. http://www.wikihow.com/Use-SkyDrive To ensure minidumps are enabled: * Go to Start, in the Search Box type: sysdm.cpl, press Enter. * Under the Advanced tab, click on the Startup and Recovery Settings... button. * Ensure that Automatically restart is unchecked. * Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies). * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump. * OK your way out. * Reboot if changes have been made. Please also run MSinfo32 and upload the output as well. To run MSinfo32 please go to start>run>MSinfo32 Go to "file" "save" and upload the saved file with the DMPS System specs are extremely useful so please include whatever you know.
Blue Screen View & Who Crashed are often wrong and should only be used in an emergency...
Basic troubleshooting Windows/hardware here You can read more about BSODS here You can learn how to test your memory here Asking an effective question gets help faster read how here Driver verifier-Tracking down a mis behaving driver  here

Team Zigzag3143.com

Okay. Here's the Files. And I don't think I've overclocked. I really don't change any settings...

http://www.mediafire.com/?1f1xnbis8q7axn1

So every time I launch my Sims 3 game, it plays for about 5-10 minutes and then freezes for about 2, and then the whole computer crashes. It never did this before, and I played it for some time on my new windows 8 computer and previously on my windows 7. I've uninstalled everything related to Sims 3, removed all mods, and reinstalled and it still does it. When my computer crashes it shows a  SYSTEM_SERVICE_EXCEPTION message. I've tried compatibility mode. It's been doing this for about two weeks and I've been trying to fix it, googled all sorts of things. I've kind of given up. Somebody, please help me!

DEP File;

http://www.mediafire.com/download/1f1xnbis8q7axn1/Minidump.zip

Threads merged same topic

• Merged by ZigZag3143xMVP, Moderator 9 hours 6 minutes ago duplicate thread
• Edited by ZigZag3143xMVP, Moderator 9 hours 5 minutes ago added clarity

AG122

These were related to memory corruption (possibly related to your Symantec) I would remove it and use the built in defender at least to test.

If you continue to crash we can get more aggressive and test your memory and run driver verifier.

*

Symantec  is a frequent cause of BSOD's.  

http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20080710133834EN

For Norton 360 use thishttp://symantec.pcperformancetools.com/norton-360-how-to-uninstall.html

BugCheck 1E, {ffffffffc0000005, fffff80325c2292f, 0, ffffffffffffffff}

Probably caused by : memory_corruption ( nt!MiApplyCompressedFixups+60 )

BugCheck 1000007E, {ffffffffc0000005, fffff80134a1b920, fffff88019a618b8, fffff88019a610f0}

I would also update this driver

PEGAGFN.sys                 Wed Aug  5 01:50:46 2009

http://www.carrona.org/drivers/driver.php?id=PEGAGFN.sys

 

Why would it crash when using that game? It only ever happens when using this specific game and I'm not willing to just quit using it...Does sims 3 have something to do with that particular program?

AG122

The only way to tell for sure is to run driver verifier.  If you prefer not removing Symantec and going to verifier instead it is here.

2-Driver verifier
Using Driver Verifier is an iffy proposition.
Most times it will crash and it will tell you what the driver is, but sometimes it will crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

I'd suggest that you first backup your data and then make sure you've got access to another computer so you can contact us if problems arise.
Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

Here is the procedure:
Go to Start and type in "verifier" (without the quotes) and press Enter
Select "Create custom settings (for code developers)" and click "Next"  Select "Select individual settings from a full list" and click "Next"
Select everything EXCEPT FOR "Low Resource Simulation"  For Win 8 dont check Concurrency stress test, and DDI compliance checking click "Next"
Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen.
Continue to use your system normally, and if you know what causes the crash, do that repeatedly.  The objective here is to get the system to crash because Driver Verifier is stressing the drivers out.  If it doesn't crash for you, then let it run for at least 36 hours of continuous operation.
If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created. For further information on driver verifier go here