Windows Explorer has stopped working when i go to a folder which contains a mkv video file
I have a problem.. when i go to a folder which contains a mkv video file this problem occurs..
Window #1:
Windows Explorer has stopped working.
Windows is searching for a solution.
Option: Cancel box
Window #2:
Windows Explorer is restarting.
Option: Cancel box
what is the solution .. i m using win 7 pro genuine...
I know its a common problem.. last time when this problem occurred, i installed win 7 again. but this time i don't want to re install again. I wanna fix.. plz somebody
help me..
This problem started after i installed "mkvtoolnix-unicode-4.8.0-setup " .. uninstalled it.. but problem still remained..
July 6th, 2011 3:17am
Ramesh,
Thanks friend,
I too faced the same issue, followed ur advice, it's working fine for me now... Thanks a lot..
Free Windows Admin Tool Kit Click here and download it now
September 2nd, 2011 5:47am
This is the log that I got, plz help me out.. whenever I open a folder with .mkv file in it, error comes saying
windows has stopped working....
Log Name: Application
Source: Application Error
Date: 9/21/2011 5:47:17 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: SPIRIT-PC
Description:
Faulting application name: explorer.exe, version: 6.1.7600.16450, time stamp: 0x4aeba271
Faulting module name: DivXMFSource.dll, version: 1.0.0.72, time stamp: 0x4cffcf66
Exception code: 0xc0000005
Fault offset: 0x0009b8a1
Faulting process id: 0x11c0
Faulting application start time: 0x01cc7857d539f791
Faulting application path: C:\Windows\explorer.exe
Faulting module path: C:\Program Files\DivX\DivX Plus Media Foundation Components\DivXMFSource.dll
Report Id: a52192be-e44b-11e0-a9bf-0021707406a6
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-09-21T12:17:17.000000000Z" />
<EventRecordID>35939</EventRecordID>
<Channel>Application</Channel>
<Computer>SPIRIT-PC</Computer>
<Security />
</System>
<EventData>
<Data>explorer.exe</Data>
<Data>6.1.7600.16450</Data>
<Data>4aeba271</Data>
<Data>DivXMFSource.dll</Data>
<Data>1.0.0.72</Data>
<Data>4cffcf66</Data>
<Data>c0000005</Data>
<Data>0009b8a1</Data>
<Data>11c0</Data>
<Data>01cc7857d539f791</Data>
<Data>C:\Windows\explorer.exe</Data>
<Data>C:\Program Files\DivX\DivX Plus Media Foundation Components\DivXMFSource.dll</Data>
<Data>a52192be-e44b-11e0-a9bf-0021707406a6</Data>
</EventData>
</Event>
September 21st, 2011 8:27am
Log Name: System
Source: Disk
Date: 18-Oct-11 10:09:04 PM
Event ID: 11
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Sivv-PC
Description:
The driver detected a controller error on \Device\Harddisk1\DR1.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Disk" />
<EventID Qualifiers="49156">11</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-10-18T09:09:04.426809300Z" />
<EventRecordID>69188</EventRecordID>
<Channel>System</Channel>
<Computer>Sivv-PC</Computer>
<Security />
</System>
<EventData>
<Data>\Device\Harddisk1\DR1</Data>
<Binary>0E00680001000000000000000B0004C003010000000000000000000000082D000000000000000000EB57050000000000FFFFFFFF0600000040000000000000000000061208000010000000003C00000000000000009BF5870000000008AC9C87000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000</Binary>
</EventData>
</Event>
Free Windows Admin Tool Kit Click here and download it now
October 18th, 2011 5:20am
Faulting application name: Explorer.EXE, version: 6.1.7600.16450, time stamp: 0x4aeba271
Faulting module name: qedit.dll, version: 6.6.7600.16385, time stamp: 0x4a5bdad4
Exception code: 0xc0000005
Fault offset: 0x0005c832
Faulting process id: 0x12f8
Faulting application start time: 0x01cccba9e7d8772e
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: C:\Windows\System32\qedit.dll
Report Id: 33db4638-37af-11e1-88f9-002522997e09
January 5th, 2012 10:30am
Remove real player if installed
Free Windows Admin Tool Kit Click here and download it now
January 8th, 2012 2:04pm
Hi,
First, since this problem occurs after you installed a third-party codec, I would suggest you to perform a Clean Boot to narrow down whether this problem is
caused by third-party software.
http://support.microsoft.com/kb/929135
Note: Clean Boot is a step of troubleshooting, we can go back to normal by running MSCONIFG.
If this problem disappears in Clean Boot, you may use half and half method to ensure which software caused this problem.
If the issue persists, please try to disabled preview feature by following steps:
Suggestion 1:
=====================================
1.
Open Windows Explorer, click Organize.
2.
Click Layer Out and uncheck the Preview pane.
3.
If the issue disappear please try to rebuilt icon cache and check media codec, you can run following command in Command Prompt with administrator permission to rebuilt icon
cache.
taskkill /IM explorer.exe /F
cd /d %userprofile%\AppData\Local
del IconCache.db /a
Suggestion 2:
=====================================
If the issues still persists after following suggestions above, I suggest that you may create a dump file for Explorer.exe then we can analyze the file and find the
root cause:
To use Windows Task Manager to create a user-mode process dump file in Windows 7, follow these steps:
1.
Start Task Manager. To do this, use one of the following methods:
·
Right-click an empty area of the task bar, and then click
Start Task Manager.
·
Press CTRL+SHIFT+ESC.
2.
Click the
Processes tab.
3.
Right-click the name of the process that you want, and then click
Create Dump File.
Collapse this imageExpand this image
If you are prompted for an administrator password or confirmation, type your password or click
Continue.
A dump file for the process is created in the following folder:
Drive:\Users\UserName\AppData\Local\Temp
4.
When you receive a message that states that the dump file was successfully created, click
OK.
Then try to repro the problem, compress the dump file, upload it via SkyDrive and post a link here.
http://explore.live.com/windows-live-skydrive?wa=wsignin1.0
https://skydrive.live.com/#cid=E17EC7CA7724526A&id=E17EC7CA7724526A!117
Best Regards,
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
February 3rd, 2012 3:41pm
I would love any help anyone can offer me for this, i'm looking everywhere for help.
My ONE folder does this, with all my videos in it.
Everytime it opens it gives me this error. So annoying. Thanks in advance!!
Log Name: Application
Source: Application Error
Date: 16/03/2012 7:33:34 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Jeremy-PC
Description:
Faulting application name: explorer.exe, version: 6.1.7601.17567, time stamp: 0x4d6727a7
Faulting module name: DivXMFSource.dll, version: 1.0.0.72, time stamp: 0x4cffcf66
Exception code: 0xc0000005
Fault offset: 0x0009b890
Faulting process id: 0x1038
Faulting application start time: 0x01cd03cd24abdb50
Faulting application path: C:\Windows\explorer.exe
Faulting module path: C:\Program Files\DivX\DivX Plus Media Foundation Components\DivXMFSource.dll
Report Id: 724b5890-6fc0-11e1-b414-00188b6228d9
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-03-16T23:33:34.000000000Z" />
<EventRecordID>94974</EventRecordID>
<Channel>Application</Channel>
<Computer>Jeremy-PC</Computer>
<Security />
</System>
<EventData>
<Data>explorer.exe</Data>
<Data>6.1.7601.17567</Data>
<Data>4d6727a7</Data>
<Data>DivXMFSource.dll</Data>
<Data>1.0.0.72</Data>
<Data>4cffcf66</Data>
<Data>c0000005</Data>
<Data>0009b890</Data>
<Data>1038</Data>
<Data>01cd03cd24abdb50</Data>
<Data>C:\Windows\explorer.exe</Data>
<Data>C:\Program Files\DivX\DivX Plus Media Foundation Components\DivXMFSource.dll</Data>
<Data>724b5890-6fc0-11e1-b414-00188b6228d9</Data>
</EventData>
</Event>
Free Windows Admin Tool Kit Click here and download it now
March 16th, 2012 7:49pm
It's working for me too,.
Thanks ...
June 8th, 2012 11:23am
Log Name: Application
Source: Microsoft-Windows-LoadPerf
Date: 15/06/2012 10:33:41 AM
Event ID: 3011
Task Category: None
Level: Error
Keywords:
User: SYSTEM
Computer: Sayyaf-PC
Description:
Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-LoadPerf" Guid="{122EE297-BB47-41AE-B265-1CA8D1886D40}" />
<EventID>3011</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2012-06-15T05:33:41.209293000Z" />
<EventRecordID>11548</EventRecordID>
<Correlation />
<Execution ProcessID="1808" ThreadID="2448" />
<Channel>Application</Channel>
<Computer>Sayyaf-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
<UserData>
<EventXML xmlns:auto-ns2="http://schemas.microsoft.com/win/2004/08/events" xmlns="LoadPerf">
<param1>WmiApRpl</param1>
<param2>WmiApRpl</param2>
<binaryDataSize>8</binaryDataSize>
<binaryData>F20300004D070000</binaryData>
</EventXML>
</UserData>
</Event>
Free Windows Admin Tool Kit Click here and download it now
June 15th, 2012 3:22am
Log Name: Application
Source: Application Error
Date: 27-06-2012 19:28:11
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: LT00273.srhouse.com
Description:
Faulting application name: explorer.exe, version: 6.1.7601.17567, time stamp: 0x4d6727a7
Faulting module name: MSVCR80.dll, version: 8.0.50727.6195, time stamp: 0x4dcddbf3
Exception code: 0xc0000005
Fault offset: 0x000153d8
Faulting process id: 0x1844
Faulting application start time: 0x01cd546cce03e6ab
Faulting application path: C:\Windows\explorer.exe
Faulting module path: C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_d09154e044272b9a\MSVCR80.dll
Report Id: 214c9e64-c060-11e1-bc8b-1c659df4a4d5
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-06-27T13:58:11.000000000Z" />
<EventRecordID>108698</EventRecordID>
<Channel>Application</Channel>
<Computer>LT00273.srhouse.com</Computer>
<Security />
</System>
<EventData>
<Data>explorer.exe</Data>
<Data>6.1.7601.17567</Data>
<Data>4d6727a7</Data>
<Data>MSVCR80.dll</Data>
<Data>8.0.50727.6195</Data>
<Data>4dcddbf3</Data>
<Data>c0000005</Data>
<Data>000153d8</Data>
<Data>1844</Data>
<Data>01cd546cce03e6ab</Data>
<Data>C:\Windows\explorer.exe</Data>
<Data>C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_d09154e044272b9a\MSVCR80.dll</Data>
<Data>214c9e64-c060-11e1-bc8b-1c659df4a4d5</Data>
</EventData>
</Event>
June 27th, 2012 10:28am
I had the same problem with windows 7 & the download folder. It appears to have something to do with mkv files thumbnail preview. I can't give a solution other than delete the mkv files that are causing the crash. If you can't delete the files because
explorer crashes too fast when you open the folder, try to open another folder like pictures or documents, click organize > folder and search options > view tab > check 'always show icons, never thumbnails' > apply. Then open the folder and delete
the file(s) That seems to have stopped explorer from crashing. Until I get more info, I won't be downloading any more mkv files... which is fine since the audio is always out of sync for me, regardless of what player or codecs I use & install.
Free Windows Admin Tool Kit Click here and download it now
August 2nd, 2012 12:04am
This often happens if the .mkv file is broken, or incomplete. I'm assuming that it was complete, since you removed DiVX and the file played? Your original response merely said you could now access a folder with the file type in it.
August 7th, 2012 5:48pm