I have a problem.. when i go to a folder which contains a mkv video file this problem occurs.. Window #1: Windows Explorer has stopped working. Windows is searching for a solution. Option: Cancel box Window #2: Windows Explorer is restarting... I need the solution for it Faulting application name: Explorer.EXE, version: 6.1.7600.16450, time stamp: 0x4aeba271 Faulting module name: qedit.dll, version: 6.6.7600.16385, time stamp: 0x4a5bdad4 Exception code: 0xc0000005 Fault offset: 0x0005c832 Faulting process id: 0x12f8 Faulting application start time: 0x01cccba9e7d8772e Faulting application path: C:\Windows\Explorer.EXE Faulting module path: C:\Windows\System32\qedit.dll Report Id: 33db4638-37af-11e1-88f9-002522997e09

Click Start, input cmd in the search box, press ENTER to open the command prompt. Input the command: sfc /scannow Press ENTER to do a system file check. If it doesn't work, I suggest you creaet a user-mode dump file, refer to: http://support.microsoft.com/kb/931673 After the dump file is created, you can upload it to your SkyDrive, put it in a public folder and reply a folder link here. I'll check it later. Regards, Miya Miya Yao TechNet Community Support

Hi, Please check your hard disk for any errors: Click Start Type: CMD, from the results, right click CMD Click 'Run as Administrator' At the Command Prompt, type: chkdsk /r /f If the issue persists, please logon with Clean Boot to see the result. Furthermore, you can also create another user account and login for test. Regards, Leo Huang Leo Huang TechNet Community Support

Click Start, input cmd in the search box, press ENTER to open the command prompt. Input the command: sfc /scannow Press ENTER to do a system file check. If it doesn't work, I suggest you creaet a user-mode dump file, refer to: http://support.microsoft.com/kb/931673 After the dump file is created, you can upload it to your SkyDrive, put it in a public folder and reply a folder link here. I'll check it later. Regards, Miya Miya Yao TechNet Community Support