Windows Explorer starts okay, but if I want to do something and right click it gives me the hourglass and freezes up. You also cannot go to another program either, the whole screen locks up although the mouse pointer will move.Any solutions to get Windows Explorer working again? 1 person needs an answerI do too

Hi DocWill, - What's the recent change that was made to your computer since the time this issue has started to occur? Step 1: Boot into Safe Mode and check if the same issue persists there too. Safe mode startsWindows with a limited set of files and drivers. Startup programs don't run in safe mode, and only the basic drivers needed to startWindows are installed.If the issue does not persist in Safe Mode, it could be inferred that the issue is caused by the interference of some third party application. Step 2: Put your computer in Clean boot state to know the same. Putting your system in clean boot state helps in identifying if any third party applications or startup items are causing the issue. If yes, you may have to contact the program manufacturer for any updates or uninstall and re-install the program. Here’s the article you may refer to for steps with reference to the same. Use this link if you are using Windows XP:How to configure Windows XP to start in a "clean boot" stateNote: After troubleshooting, make sure to put the computer to start as usual as mentioned here:To configure Windows to use a Normal startup stateAfter you used the clean boot to resolve your problem, you can follow these steps to configure Windows XP to start normally. a. Click Start, and then click Run.b. Type msconfig, and then click OK. The System Configuration Utility dialog box is displayed.c. Click the General tab, click Normal Startup - load all device drivers and services, and then click OK.d. When you are prompted, click Restart to restart the computer.Regards,Divya R – Microsoft Support.Visit our Microsoft Answers Feedback Forum and let us know what you think.