Windows Remote Assistance (MSRA /OFFERRA): I want to see the user's mouse cursor. Is there an option to enable it?
I use MSRA /OFFERRA in a helpdesk enviroment, but I can't see the the user's mouse cursor. I know in other remote assistance-software, you can enable it by option (for example in Dameware's software).
How come I can't see it when using msra?
March 16th, 2011 10:05am
Hi,
Based on my known, administrator can see both administrator’s and user’s mouse cursor when you use the MSRA. Also when
you try to control the user’s desktop. The two mouse cursor will overlap. Even ,try to change the bandwidth usage to help you to resolve the issue:
1.
Run MSRA, chose
Invite someone you trust to help you
, chose Use Easy Connect.
2.
Click
Settings on Menu Bar.
3.
Change the
Bandwidth usage to “High”.
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March 21st, 2011 2:36am
Thank ye - I will try this the next time I use msra.Kthxbai
March 23rd, 2011 6:29am
You can find a tutorial on this page:
http://www.cloudtec.ch/blog/tech/remote-assistance-windows7-kostenlos-fernwartung.html
Free Windows Admin Tool Kit Click here and download it now
May 19th, 2011 5:03pm