Windows Update on Win7 RTM Cannot Get Office Updates?
I have RTM loaded along with Office 2007 and am developing migration strategies.I ran into a problem last night I can't seem to solve - on an x64 clean load (both OS and Office) I cannot activate "Microsoft Update" to get updates for anything other than the operating system.Both Office 2007and Win7 RTM are activated under my Technet Certificates; when I click the link in the update center to get the "other products" I get a web page from Microsoft that says that Windows Update is not running with administative privileges. I went back and started it by hand with "Run as Administrator" and get the same error.Any ideas? I know there are updates posted against the Office 2007 original release (including at least one service pack) but the system refuses to include these in the update list.....
August 28th, 2009 5:07pm

Access may be denied to some subfolders of this folder. 1. Navigate to \Windows\SoftwareDistribution2. Add your user name as owner.3.Take ownership of this folder and it's contents4.Check box: "Include inheritable permissions from this object's parent"5. Check box: "Replace all existing inheritable permissions on all descendants with inheritable permissions from this object"6.click this link: http://v9.update.microsoft.com/microsoftupdate/v6/vistadefault.aspx?ln=en-us
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August 28th, 2009 5:56pm

Still getting this after the above (note that the folder you referenced and its children should have been fine given that I am in the administrators group).....To install items from Windows Update, you must be logged on as an administrator or a member of the Administrators group. If your computer is connected to a network, network policy settings may also prevent you from completing this procedure.Uh, I am in the Adminstrators group (the account I'm signed into is an administrator account.) Double-checked it.This is a clean, new install. An upgrade from VISTA done on a different machine to RTM does not have the same problem, and I am getting updates for Windows itself on this machine (just not Office, which is a problem for obvious reasons since there are frequent security patches for Office)
August 28th, 2009 6:06pm

I have now gone through all the XP/Vista "fixes" for this condition withoutchanging anything....very odd.... Windows update works and offers me all the various stuff (including the language packs I don't want :)) but it refuses to allow me into the microsoftupdate.microsoft.com web page...This is on x64, and as I noted, on i386/x32 on an entirely different machine it works - but that was an upgrade install. Oherwise the same though.... both Ultimate W7.
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August 28th, 2009 9:40pm

I have been struggling with the same problem today and believe I have found a solution. I too am part of the administrators group but would get the same error.1) First I copied the link to Microsoft Update to the clipboard.2) I went to the Start Menu, right clicked "Internet Explorer", and selected "Run as Administrator"3) Copied the saved link into the IE address box and hit enter.I was then able to get through the process with no errors. After completing this, the normal Windows Updatenow includesoffice updates.One thing to note however. I found thatusing the new entry on the Start Menu for "Microsoft Update" takes you back to the same screen where you get the error message so I just deleted this shortcut.I did not try logging into the true Administrator account, so I can't say whether that would work or not.Hope this helps,Bob
August 28th, 2009 9:52pm

This is interesting.That got me into the program. It didn't solve the problem though - it didn't install the "Microsoft update" supplement!So I can get into the web-based updater now, no errors, but it only shows me Windows..... not office.....Update: Restored to last night's full backup, no change - so the mangling I did with attempting to recover from this didn't impact on it.I get into the web page, but its still "Windows Update" and doesn't offer or make possible changing over to Microsoft Update (to get "other than windows".)Odd - I may try reloading the machine from scratch, get "other products", then load ONLY OFFICE and see if that works.If it does then at least I got a baseline on the order of things....
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August 28th, 2009 10:23pm

Try opening Windows Update from Control Panel. In the left pane click "Change Settings". In mine there is now a new option under "Microsoft Update" that says "Give me updates for Microsoft products and check for new optional Microsoft software when I update Windows". Check and see if youhave the same option and if so, is the box checked?Can't think of anything else to try, but perhaps someone else will have a solution.Bob
August 28th, 2009 11:43pm

I had to reload - going back to my last backup didn't work either and there was no checkmark option.The interesting thing was that on a clean reload the option on the update page to get updates for other Microsoft products worked right out of the box. Obviously something I loaded killed the capability for that to work, but I have no idea what it was.This is something that Microsoft needs to look into - it's fairly serious, and as far as I can tell if you get nailed by it there's no escape either other than a "bare metal" reload (which is what I wound up doing.)Good thing I found this using the RTM as a "preview" on Technet before I had customers get burned by this - the workaround is to IMMEDIATELY activate the option for all Microsoft products on a clean, new machine, then it won't bite you. I put the same software back on the machine and it still works, so there you have it.
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August 29th, 2009 1:47am

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