After upgrading to W7 Home Premium using the Family Pack there are four updates for x64 based systems that always fail to install. I have read of others with the same problem but have not found the correct way to address this issue. Appreciate any assistance I can get. The 4 updates I am having problems with are listed below: Security Update for Windows 7 for x64-based Systems (KB972270) Download size: 575 KB You may need to restart your computer for this update to take effect. Update type: Important A security issue has been identified that could allow an unauthenticated remote attacker to compromise your system and gain control over it. You can help protect your system by installing this update from Microsoft. After you install this update, you may have to restart your system. More information: http://go.microsoft.com/fwlink/?LinkId=169348 Help and Support: http://support.microsoft.com Security Update for Windows 7 for x64-based Systems (KB975560) Download size: 1.5 MB You may need to restart your computer for this update to take effect. Update type: Important A security issue has been identified that could allow an unauthenticated remote attacker to compromise your system and gain control over it. You can help protect your system by installing this update from Microsoft. After you install this update, you may have to restart your system. More information: http://go.microsoft.com/fwlink/?LinkId=167321 Help and Support: http://support.microsoft.com Update for Windows 7 for x64-based Systems (KB974431) Download size: 20.6 MB You may need to restart your computer for this update to take effect. Update type: Important This is a reliability update. This update resolves some reliability issues in Windows 7. By applying this update, you can achieve better reliability in various scenarios. After you install this item, you may have to restart your computer. More information: http://support.microsoft.com/kb/974431 Help and Support: http://support.microsoft.com Update for Windows 7 for x64-based Systems (KB977074) Download size: 1.5 MB You may need to restart your computer for this update to take effect. Update type: Important This is a reliability update. This update resolves some reliability issues in Windows 7. By applying this update, you can achieve better reliability in various scenarios. After you install this item, you may have to restart your computer. More information: http://support.microsoft.com/kb/977074 Help and Support: http://support.microsoft.com

Hi immgar, What is the result after running the troubleshooting tool by going to Start -> Control Panel -> Troubleshooting -> Fix problems with Windows Update? If the issue persists, could you please let us know the error code while installing these updates? Also, you can provide the WindowsUpdate.log file for further research: 1. Press the Windows key and the R key at the same time, type: %windir% and press Enter. 2. Locate a file named "WindowsUpdate.log" and send it to us. +++ For your convenience, I have created a workspace for you. You can upload the information files to the following link. (Please choose "Send Files to Microsoft") Workspace URL: (https://sftasia.one.microsoft.com/choosetransfer.aspx?key=91f0c1d0-2fa0-4628-95a0-b6962edfcc2b) Password: WM^-Vr{X*JF%@ Note: Due to differences in text formatting with various email clients, the workspace link above may appear to be broken. Please be sure to include all text between '(' and ')' when typing or copying the workspace link into your browser. Meanwhile, please note that files uploaded for more than 72 hours will be deleted automatically. Please ensure to notify me timely after you have uploaded the files. Thank you for your understanding. Regards, Linda

Linda Yan: Please disregard my previous message about not been able to copy or attach the .log files you requested. After adding you as a Trusted Site have forwarded the CheckSur and CBSPersist files. Again thanks, appreciate your assistance and if this does not work can you use Remote Assistance to try to resolve this issue? Jesse

Linda Yan:In addition to the above, the error code is 800B0100. Each time I have tried to install these 4 updates is goes into this error. The 4 updates affected are: KB972270, KB975560, KB974431 and KB977074.Thanks you for your support,Jesse

Hi Jesse, Sorry we cannot access our customer's computer for security consideration. Regarding this Windows Update issue, what is the result after running the Troubleshooting Tool as previously suggested? If the issue persists, please refer to this article first: Windows Update Error 800B0100 Also, disable the security software including Windows Firewall to run the update. If the issue still exists, move on to the following steps: 1. Click the Start button, type CMD in the Start Search box.2. Right click on CMD and choose Run as administrator.3. Type the following command and press Enter at the end ofthe line: regsvr32 Wintrust.dll /s Hope this helps. Regards,Linda

Linda Yan:Thanks for your prompt reply. I have read and performed the suggested procedures for error code 800B0100. Nothing has corrected the problem. Will try your suggestion to run the CMD for regsvr32 Winrust.dll /s.I am running Windows 7 as 64-bit mode/application is rfegsvr32 applies?Jesse

Linda Yan: Again, tried the CMD/regsvr32.dll /s after turning off the Windows Firewall and did not correct the problem. For what I read in various forums I am not the only person experiencing this updates problem/issues. Has Microsoft developed a fix or work around? I am also running XP and Vista and have not had any issues with the Windows Updates, only problem is with the updates to Windows 7 Home Premium -64 bits.

Try this out: AccessClean Boot to check the issue. If the issue disappears in the Clean Boot environment, we continue to narrow down which entry is causing the issue. If the issue persists, you can try the suggestions in the following knowledge base (KB) articles: How do I reset the Windows Update settings?Register Windows Update engine files If the suggestions still cannot resolve the issue, perform a repair installation of Windows by the steps below: 1. Close all applications, and then restart the computer.2. Insert the Windows 7 DVD in the computer's DVD drive.3. In the Setup window, clickInstall Now. Note: If Windows does not automatically detect the DVD, follow these steps: a. ClickStart, and then type Drive:\setup.exe in the Start Search box. Note: TheDrive placeholder is the drive letter of the computer's DVD drive. b. In the Programs list, clickSetup.exe. c. In the Setup window, clickInstall Now. 4. ClickGo online to obtain the latest updates for installation (recommended).5. Type the CD key if you are prompted to do this.6. ClickYes to accept the Microsoft Software License Terms. 7. On theWhich kind of installation do you want? screen, click Upgrade. 8. When the installation is complete, restart your computer, and then try to install the updates.