Hi, I/m using Windows Vista Basic and Windows is no longer shutting down completely for the past few days. While I am still able to start the computer as usual, I have to drain my laptop's battery for it to actually shut down. After clicking the "shut down" option, it will remain on "shutting down" mode until the battery drains. :( I have done some troubleshooting steps - I already tried uninstalling/reinstalling drivers (ISATAP error), virus scan, etc but I cant seem to figure out what is wrong with it. I am not really computer savvy as I use my laptop for basic purposes only. I just need to make this computer shut down properly.

Try to perform a repair operation for your VISA OS: http://www.vistax64.com/tutorials/88236-repair-install-vista.html This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

Hi, When did this issue begin to occur? Can you associate with any software\hardware change? System restore can be under consideration. Please open Windows Update and "View update history" to check if there is any uncompleted update installation. Certain things you can try are to find out the root cause of the problem are given below. 1. Have a look whether you can reproduce the problem in safe mode. Start your computer in safe mode http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode If behavior doesn’t persist in safe mode, it indicates that a third party program or service is preventing you from performing the action as supposed to. To validate or determine which service/startup item could be causing this, restart the computer and boot to desktop normally. Once done, perform clean boot. 2. Clean Boot prevents software conflicts by preventing the startup items and non Microsoft services from loading. This way you can safely follow the process of elimination to check which application is causing this behavior. Refer: How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7 http://support.microsoft.com/kb/929135 Note: Ensure that you put your computer back to normal startup mode after completing the troubleshooting steps. Steps are available in the article given above. Regards,Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.