Windows randomly crashing
I will be using the computer, and it will blue screen with no apparent reason. I am at a loss as to what is causing this.
The computer does not give me any warning, strange behavior, or explanation after reboot.
I have a Dell 14r running Windows 7 home premium 64bit.
I found the .dmp, but have no idea how to open said file.
July 16th, 2012 5:41pm
Hi.. Sounds like memory Problem.
Try to run memory test with MemTest
Check ur Dump File with
WhoCrashed to give a full report.
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July 16th, 2012 6:41pm
You should check the event log to see if there are any hardware errors in the logs.
Also I would run a chkdsk and the built in memory testing software. You can ask the memory testing software built into windows 7 by searching for Windows Memory Diagnostic. I would suspect memory first.
July 16th, 2012 6:41pm
Is there any way I can upload the .dmp file and someone would be able to ascertain the situation?
I ran the whocrashed file, and here are the five most recent results.
On Mon 7/16/2012 9:13:09 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\071612-20592-01.dmp
This was probably caused by the following module:
ntoskrnl.exe (nt+0x7F1C0)
Bugcheck code: 0xD1 (0x0, 0x2, 0x0, 0xFFFFF880058B1FB5)
Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft Windows Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.
On Mon 7/16/2012 9:13:09 PM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module:
ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Bugcheck code: 0xD1 (0x0, 0x2, 0x0, 0xFFFFF880058B1FB5)
Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.
On Mon 7/16/2012 9:10:22 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\071612-21231-01.dmp
This was probably caused by the following module:
ntoskrnl.exe (nt+0x7F1C0)
Bugcheck code: 0xD1 (0x0, 0x2, 0x0, 0xFFFFF88005890FB5)
Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft Windows Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.
On Mon 7/16/2012 1:38:03 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\071512-22573-01.dmp
This was probably caused by the following module:
ntoskrnl.exe (nt+0x7F1C0)
Bugcheck code: 0xD1 (0x0, 0x2, 0x0, 0xFFFFF88005896FB5)
Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft Windows Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.
On Mon 7/16/2012 1:35:03 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\071512-19718-01.dmp
This was probably caused by the following module:
ntoskrnl.exe (nt+0x7F1C0)
Bugcheck code: 0xD1 (0x0, 0x2, 0x0, 0xFFFFF88005861FB5)
Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft Windows Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.
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July 16th, 2012 7:01pm
Maybe your problem is a bad driver. Did you add new hardware recently, updated any drivers or did any special changes recently. if this just recently started you can use the "Use last known good configuration" feature at the startup if you press F8 before
the windows logo screen appears. select a date prior to your problem.
You can also run the command sfc /scannow in elevaded command prompt window to check if os files are okay.
July 16th, 2012 9:37pm
No new hardware or driver changes. The only thing I can think that would be related is two Microsoft Virtual WiFi Miniport adapters. In the past, my machine was BSOD'ing at a couple of times a night. A friend noticed these had drivers
that were disabled, and he deleted them, and the issue stopped. These virtual adapters have kept reappearing, I think they are related to Intel My WiFi adapters on my machine. Though, I dont know if that is fixing the issue.
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July 16th, 2012 10:18pm
Can you zip up the minidump files in the C:\Windows\Minidump folder and make available (provide link) via Windows Live SkyDrive or similar site?
The following link has information on using Windows Live SkyDrive:
http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65
If you have problems zipping the minidump files copy the minidump files to another location such as a folder on the Desktop
Also, you do not necessarily have to zip up the minidump files, you can upload them one at a time.
July 16th, 2012 11:11pm
https://skydrive.live.com/redir?resid=57319ED3A0E5AF31!123&authkey=!ALH8NE46V0Np8yY
Is this right?
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July 17th, 2012 1:12am
The link worked great.
The minidump files showed a DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1) stop error caused by the NETw5s64.sys:
BUCKET_ID: X64_0xD1_NETw5s64+13fb5
The NETw5s64.sys, which is a driver for Intel wireless, may have become corrupted so try uninstalling and then reinstalling the Intel wireless driver.
You can use the following utility to see if there is an updated driver available from Intel:
http://www.intel.com/p/en_US/support/detect/wireless
July 17th, 2012 9:27pm