Windows will not shutdown...it just hangs with a blue screen and mouse pointer.
Look in the Event Log to see if any relevant errors are recorded. Install the Microsoft User Profile Hive Cleanup Service (UPHClean) and see if things improve. See here for more help:You experience log off problems on a Windows XP-based, Windows Server 2003-based, Windows 2000-based, or Windows NT 4.0-based computer:http://support.microsoft.com/kb/837115John
January 27th, 2011 9:20pm
Windows will not shutdown. Laptop hangs with a blue screen and mouse pointer. This laptop has XP Professional SP3.1 person needs an answerI do too
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January 27th, 2011 9:59pm
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