Your PC ran Into a Problem -Windows 8

Hello All - I am getting this error very Often What could be the cause :

Steps Tried till Now :

Updated Drivers :

Checked hardisk -No errors

Updated Bios to the lates version .

Clock setting checked

No antivirus software interfacing -ITs Microsoft Product installed for Security .

Please suggest !!!

December 19th, 2013 8:55am

Hi

I suggest you collect minidump for this issue, to find specific things that caused this issue

http://msdn.microsoft.com/en-us/library/windows/hardware/ff557321(v=vs.85).aspx


  • Edited by britishdhez Thursday, December 19, 2013 6:50 AM
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December 19th, 2013 9:50am

Details From Minidump :


Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights reserved.

Symbol search path is: SRV*c:\websymbols*http://msdl.microsoft.com/download/symbols
Executable search path is: C:\image
Windows 7 Kernel Version 9200 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 9200.16581.amd64fre.win8_gdr.130410-1505
Machine Name:
Kernel base = 0xfffff802`34287000 PsLoadedModuleList = 0xfffff802`34553a20
Debug session time: Sun Dec  1 09:14:32.209 2013 (UTC + 5:30)
System Uptime: 1 days 17:37:53.926
Loading Kernel Symbols
...............................................................
................................................................
...........................................................
Loading User Symbols
Loading unloaded module list
.....................................
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa8007631028, fe000000, 801136}

Probably caused by : hardware

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8007631028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000fe000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000801136, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_GenuineIntel

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  sppsvc.exe

CURRENT_IRQL:  f

STACK_TEXT: 
fffff880`009f9868 fffff802`34248965 : 00000000`00000124 00000000`00000000 fffffa80`07631028 00000000`fe000000 : nt!KeBugCheckEx
fffff880`009f9870 fffff802`343e7ca9 : 00000000`00000001 fffffa80`066fa320 00000000`00000000 fffffa80`07631028 : hal!HalBugCheckSystem+0xf9
fffff880`009f98b0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!WheaReportHwError+0x249


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hardware

IMAGE_NAME:  hardware

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE

BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE

Followup: MachineOwner
---------

 

December 19th, 2013 12:08pm

As far i know this sppsvc is executeable files, this error maybe related to virus, trojan or spayware that attacked this executable files.
Im afraid this windows installation file maybe infected by it. Can you share some info about this windows Installat
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December 20th, 2013 7:16am

Hi, 

As following article mentioned: The WHEA_UNCORRECTABLE_ERROR bug check has a value of 0x00000124. This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).

Bug Check 0x124: WHEA_UNCORRECTABLE_ERROR

http://msdn.microsoft.com/en-us/library/windows/hardware/ff557321(v=vs.85).aspx

Since the error happened on GenuineIntel, I suggest we update drivers for processor and chipset from manufacturer's website. 

If we cannot get this fixed, please contact your computer manufacturer to help do a hardware check. 

December 23rd, 2013 8:49am

Updated Drivers Contacted Manufacturer still the Same Windows 8 Crashing on Me very ofter with Same error .

Is there a Tool or something i can track this failure ...

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January 12th, 2014 1:15pm

We need the DMP file to be more specific

Stop 0x124 is a hardware error
If you are overclocking try resetting your processor to standard settings and see if that helps. If you continue to get BSODs here are some more things you may want to consider.
This is usually heat related, defective hardware, memory or even processor though it is"possible" that it is driver related (rare).

Stop 0x124 - what it means and what to try

Synopsis:
A "stop 0x124" is fundamentally different to many other types of bluescreens because it stems from a hardware complaint.
Stop 0x124 minidumps contain very little practical information, and it is therefore necessary to approach the problem as a case of hardware in an unknown state of distress.


 Generic "Stop 0x124" Troubleshooting Strategy:

1) Ensure that none of the hardware components are overclocked. Hardware that is driven beyond its design specifications - by overclocking - can malfunction in unpredictable ways.
2) Ensure that the machine is adequately cooled.
 If there is any doubt, open up the side of the PC case (be mindful of any relevant warranty conditions!) and point a mains fan squarely at the motherboard. That will rule out most (lack of) cooling issues.
3) Update all hardware-related drivers: video, sound, RAID (if any), NIC... anything that interacts with a piece of hardware.
It is good practice to run the latest drivers anyway.
4) Update the motherboard BIOS according to the manufacturer's instructions and clear the CMOS.
Their website should provide detailed instructions as to the brand and model-specific procedure.
5) Rarely, bugs in the OS may cause "false positive" 0x124 events where the hardware wasn't complaining but Windows thought otherwise (because of the bug).
At the time of writing, Windows 7 is not known to suffer from any such defects, but it is nevertheless important to always keep Windows itself updated.
6) Attempt to (stress) test those hardware components which can be put through their paces artificially.
The most obvious examples are the RAM and HDD(s).
For the RAM, use the 3rd-party memtest86 utility to run many hours worth of testing. (6-8 passes to stress the ram out)
For hard drives, check whether CHKDSK /R finds any problems on the drive(s), notably "bad sectors".
Unreliable RAM, in particular, is deadly as far as software is concerned, and anything other than a 100% clear memory test result is cause for concern. Unfortunately, even a 100% clear result from the diagnostics utilities does not guarantee that the RAM is free from defects - only that none were encountered during the test passes.
7) As the last of the non-invasive troubleshooting steps, perform a "vanilla" reinstallation of Windows: just the OS itself without any additional applications, games, utilities, updates, or new drivers - NOTHING AT ALL that is not sourced from the Windows 7 disc.
Should that fail to mitigate the 0x124 problem, jump to the next steps.
If you run the "vanilla" installation long enough to convince yourself that not a single 0x124 crash has occurred, start installing updates and applications slowly, always pausing between successive additions long enough to get a feel for whether the machine is still free from 0x124 crashes.
Should the crashing resume, obviously the very last software addition(s) may be somehow linked to the root cause.
If stop 0x124 errors persist despite the steps above, and the hardware is under warranty, consider returning it and requesting a replacement which does not suffer periodic MCE events.
Be aware that attempting the subsequent hardware troubleshooting steps may, in some cases, void your warranty:
8) Clean and carefully remove any dust from the inside of the machine.
Reseat all connectors and memory modules.
Use a can of compressed air to clean out the RAM DIMM sockets as much as possible.
9) If all else fails, start removing items of hardware one-by-one in the hope that the culprit is something non-essential which can be removed.
Obviously, this type of testing is a lot easier if you've got access to equivalent components in order to perform swaps.

Should you find yourself in the situation of having performed all of the steps above without a resolution of the symptom, unfortunately the most likely reason is because the error message is literally correct - something is fundamentally wrong with the machine's hardware.
More advanced reading can be found here from a MS MVP IT PRO http://captaindbg.com/bug-check-0x124-whea_uncorrectable_error-how-to-troubleshoot/

January 12th, 2014 1:21pm

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