Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 1033 Additional information about the problem: BCCode: 1000009f BCP1: 0000000000000004 BCP2: 0000000000000258 BCP3: FFFFFA8005B02680 BCP4: FFFFF800049283D0 OS Version: 6_1_7601 Service Pack: 1_0 Product: 768_1 Files that help describe the problem: C:\Windows\Minidump\051512-19219-01.dmp C:\Users\skyMD\AppData\Local\Temp\WER-24269543-0.sysdata.xml Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409 If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt Recently bought a new HP laptop, starting getting these last couple of days. There have been no new hardware installations. I am access denied from zipping the files. I cannot look or zip them at all. I am the main administrator to the laptop. How can I do this to let you see it?

BSOD generates by default minidump. Would you upload zipped minidump to any cloud repository like SkyDrive? If you would like to analyze minidump, use WinDBG or simpler BSOD viewer from Nirsoft. Regards Milos

What is your computer model? Please post a copy of your dumpfile as a shared file to your Sky Drive with a link here. http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65 For advice on how to configure your system to create dump files please read: http://support.microsoft.com/kb/254649 The dumpfile will be created at c:\windows\minidump. You may need to change your settings in Windows to be able to see the file. To show hidden files type Folder Options in the search box above the Start button and select View, Advanced Settings and verify that the box before "Show hidden files and folders" is checked and "Hide protected operating system files" is unchecked. You may need to scroll down to see the second item. You should also make certain that the box before "Hide extensions for known file types" is not checked.Hope this helps, Gerry

Guys, I cannot zip it. Says access denied.

Steve I suggest you run the Windows 7 Memory Diagnostic Tool: http://www.sevenforums.com/tutorials/715-memory-diagnostics-tool.html What anti-virus software is installed? Have you installed any registry cleaners or system optimisers? What is your graphics card? Your drivers may require updating. What is your laptop model? Your version of ndis.sys has me puzzled. In Windows Explorer right click on the file in your C:\windows\system32\drivers folder and select Properties, Details. What is file version number and date?Hope this helps, Gerry

https://skydrive.live.com/redir?resid=DA7DF279D702A93C!116 zip file of minidump

******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* MEMORY_MANAGEMENT (1a) # Any other values for parameter 1 must be individually examined. Arguments: Arg1: 0000000000041790, The subtype of the bugcheck. Arg2: fffffa8001208910 Arg3: 000000000000ffff Arg4: 0000000000000000 Debugging Details: ------------------ BUGCHECK_STR: 0x1a_41790 DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT PROCESS_NAME: mscorsvw.exe CURRENT_IRQL: 0 LAST_CONTROL_TRANSFER: from fffff80002cf3b80 to fffff80002c881c0 STACK_TEXT: fffff880`0a4d4828 fffff800`02cf3b80 : 00000000`0000001a 00000000`00041790 fffffa80`01208910 00000000`0000ffff : nt!KeBugCheckEx fffff880`0a4d4830 fffff800`02cbaed9 : 00000000`00000000 00000000`7573cfff fffffa80`00000000 fffff880`00960000 : nt! ?? ::FNODOBFM::`string'+0x355e4 fffff880`0a4d49f0 fffff800`02f9aec1 : fffffa80`059705e0 00000000`00000000 00000000`00000000 00000000`00000000 : nt!MiRemoveMappedView+0xd9 fffff880`0a4d4b10 fffff800`02f9b2c3 : 0000007f`00000000 00000000`756a0000 fffffa80`00000001 fffffa80`068679e0 : nt!MiUnmapViewOfSection+0x1b1 fffff880`0a4d4bd0 fffff800`02c87453 : 00000000`00000008 00000000`77b79205 fffffa80`074be4a0 00000000`00000000 : nt!NtUnmapViewOfSection+0x5f fffff880`0a4d4c20 00000000`779715ba : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13 00000000`001cdbd8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x779715ba STACK_COMMAND: kb FOLLOWUP_IP: nt! ?? ::FNODOBFM::`string'+355e4 fffff800`02cf3b80 cc int 3 SYMBOL_STACK_INDEX: 1 SYMBOL_NAME: nt! ?? ::FNODOBFM::`string'+355e4 FOLLOWUP_NAME: MachineOwner MODULE_NAME: nt IMAGE_NAME: ntkrnlmp.exe DEBUG_FLR_IMAGE_TIMESTAMP: 4f76721c FAILURE_BUCKET_ID: X64_0x1a_41790_nt!_??_::FNODOBFM::_string_+355e4 BUCKET_ID: X64_0x1a_41790_nt!_??_::FNODOBFM::_string_+355e4 Followup: MachineOwner --------- ----------------------------------------------------- Bug Check Code 0x1A: http://msdn.microsoft.com/en-us/library/windows/hardware/ff557391%28v=vs.85%29.aspx Please start like that: Update all possible driversUpdate BIOS and your firmwareUninstall all unused programsRun chkdsk /r /f and sfc /scannowPerform a clean boot: http://support.microsoft.com/kb/929135Disable temporary all security softwares you haveRun memtest86+ to check your RAM. If an error was detected then replace the faulty RAM or contact your manufacturer Technical Support for assistance If this does not help then upload c:\window\MEMORY.DMP file after zipping it. Once done, post a link here. You can also contact Microsoft CSS for assistance. This posting is provided "AS IS" with no warranties or guarantees , and confers no rights. Microsoft Student Partner 2010 / 2011 Microsoft Certified Professional Microsoft Certified Systems Administrator: Security Microsoft Certified Systems Engineer: Security Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration Microsoft Certified Technology Specialist: Windows 7, Configuring Microsoft Certified Technology Specialist: Designing and Providing Volume Licensing Solutions to Large Organizations Microsoft Certified IT Professional: Enterprise Administrator Microsoft Certified IT Professional: Server Administrator Microsoft Certified Trainer

No antivirus installed OneCare is installed. Graphics is AMD radeon HD6520G, just updated the drivers. Laptop is Acer Aspire 7560-Sb819 ndis.sys file 6.1.7601.17530 12/29/2010

Steve Are you sure you have OneCare as this is discontinued Microsoft software not suitable for use with Windows 7? The reason I asked about registry cleaners was that I noticed that you have Smart Defrag from Iobit. Iobit have a product known as Advanced System Care, which is a registry cleaner. Registry cleaners provide negligibe benefits and have the capacity to create insoluble system errors that can only be resolved by reinstalling Windows and all that entails. It is sensible in your situation to run a check for malware Boot the computer to safe mode with networking and download and install Malwarebytes (freeware version for home users only), update definitions and run in safe mode. Disable other security software whilst you are doing scans. http://www.computerhope.com/issues/chsafe.htm http://www.malwarebytes.org/products/malwarebytes_free Download and run SuperAntiSpyware (Free Edition) http://www.superantispyware.com/download.html Hope this helps, Gerry

******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* MEMORY_MANAGEMENT (1a) # Any other values for parameter 1 must be individually examined. Arguments: Arg1: 0000000000041790, The subtype of the bugcheck. Arg2: fffffa8001208910 Arg3: 000000000000ffff Arg4: 0000000000000000 Debugging Details: ------------------ BUGCHECK_STR: 0x1a_41790 DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT PROCESS_NAME: mscorsvw.exe CURRENT_IRQL: 0 LAST_CONTROL_TRANSFER: from fffff80002cf3b80 to fffff80002c881c0 STACK_TEXT: fffff880`0a4d4828 fffff800`02cf3b80 : 00000000`0000001a 00000000`00041790 fffffa80`01208910 00000000`0000ffff : nt!KeBugCheckEx fffff880`0a4d4830 fffff800`02cbaed9 : 00000000`00000000 00000000`7573cfff fffffa80`00000000 fffff880`00960000 : nt! ?? ::FNODOBFM::`string'+0x355e4 fffff880`0a4d49f0 fffff800`02f9aec1 : fffffa80`059705e0 00000000`00000000 00000000`00000000 00000000`00000000 : nt!MiRemoveMappedView+0xd9 fffff880`0a4d4b10 fffff800`02f9b2c3 : 0000007f`00000000 00000000`756a0000 fffffa80`00000001 fffffa80`068679e0 : nt!MiUnmapViewOfSection+0x1b1 fffff880`0a4d4bd0 fffff800`02c87453 : 00000000`00000008 00000000`77b79205 fffffa80`074be4a0 00000000`00000000 : nt!NtUnmapViewOfSection+0x5f fffff880`0a4d4c20 00000000`779715ba : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13 00000000`001cdbd8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x779715ba STACK_COMMAND: kb FOLLOWUP_IP: nt! ?? ::FNODOBFM::`string'+355e4 fffff800`02cf3b80 cc int 3 SYMBOL_STACK_INDEX: 1 SYMBOL_NAME: nt! ?? ::FNODOBFM::`string'+355e4 FOLLOWUP_NAME: MachineOwner MODULE_NAME: nt IMAGE_NAME: ntkrnlmp.exe DEBUG_FLR_IMAGE_TIMESTAMP: 4f76721c FAILURE_BUCKET_ID: X64_0x1a_41790_nt!_??_::FNODOBFM::_string_+355e4 BUCKET_ID: X64_0x1a_41790_nt!_??_::FNODOBFM::_string_+355e4 Followup: MachineOwner --------- ----------------------------------------------------- Bug Check Code 0x1A: http://msdn.microsoft.com/en-us/library/windows/hardware/ff557391%28v=vs.85%29.aspx Please start like that: Update all possible driversUpdate BIOS and your firmwareUninstall all unused programsRun chkdsk /r /f and sfc /scannowPerform a clean boot: http://support.microsoft.com/kb/929135Disable temporary all security softwares you haveRun memtest86+ to check your RAM. If an error was detected then replace the faulty RAM or contact your manufacturer Technical Support for assistance If this does not help then upload c:\window\MEMORY.DMP file after zipping it. Once done, post a link here. You can also contact Microsoft CSS for assistance. This posting is provided "AS IS" with no warranties or guarantees , and confers no rights. Microsoft Student Partner 2010 / 2011 Microsoft Certified Professional Microsoft Certified Systems Administrator: Security Microsoft Certified Systems Engineer: Security Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration Microsoft Certified Technology Specialist: Windows 7, Configuring Microsoft Certified Technology Specialist: Designing and Providing Volume Licensing Solutions to Large Organizations Microsoft Certified IT Professional: Enterprise Administrator Microsoft Certified IT Professional: Server Administrator Microsoft Certified Trainer

ill tell you what the service tech i sat on the phone for eight hours with told me finally after being pushed to his limits with similar problems. put your windows 7 disk in the drive and do an inplace upgrade. this should fix the problem lol. be sure to have your mb driver disk and any updated ones on an jumpdrive first. none of your files will change from the upgrade just make sure you do not do a complete install.