bccode 1000009fbcp1 0000000000000004bcp2 0000000000000258bcp3 fffffa800551f040bcp4 fffff80000b9c510

When I shut the system down it stalls and goes to a blue screen and restarts. I get a system had a unexpected shut down and this is the info that I get. can anyone help?

Since Windows system uses separated user mode and kernel mode memory space, stop errors are usually caused by kernel portion components, such as a hardware device, third-party drivers, backup software or anti-virus services (buggy services). Please refer to the following steps to troubleshoot the issue. 1. Boot the computer in Clean Boot for a test. 2. Temporarily disable all unnecessary hardware devices in Device Manager, such as Modem, sound card or external device. For detail steps, we can refer to the link below: Device Clean Boot 3. Run antivirus program and perform a full scanning. If the issue persists, please upload the minidump file (%systemroot%\minidump) to SkyDrive ( www.skydrive.live.com ), then share the link to us. Someone will be glad to assist you to analysis the data. MCSE, MCSA, MCDST [If this post helps to resolve your issue, please click the "Mark as Answer" or "Helpful" button at the top of this message. By marking a post as Answered, or Helpful you help others find the answer faster.]

http://cid-b46ff75d2e731096.skydrive.live.com/browse.aspx/.PublicAbove is the link to the mini dump

http://cid-b46ff75d2e731096.skydrive.live.com/browse.aspx/.PublicAbove is the link to the mini dump.

Hi, According to the dump file, the BSOD was caused by ntkrnlmp.exe which is a system kernal file. To troubleshoot this issue, please first update your BIOS and device drivers to latest version. If it persists, try Device Clean Boot as cdobbs mentioned. If it does not work, I suggest contacting computer manufacturer to examine your hardware.Vivian Xing - MSFT

Still have the problem but thank you for your help.

Hi, please request the following hotfix: KB975599 - Stop error when you put a computer that is running Windows 7 or Windows Server 2008 R2 to sleep, into hibernation, or when you restart the computer : "0x9F " http://support.microsoft.com/kb/975599 Click on the link "View and request hotfix downloads", select the platform (x86 or x64) and type in your email twice and type in the captcha ad click request hotfix. After 1 minute you have an email with the link to download an exe. Use the password which is included inside the email to extract the update. Install the update and reboot, now the issue should be fixed. André"A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/

I did the hot fix and the problem is still there.