bluescreen in windows 7
The computer has rebooted from a bugcheck. The bugcheck was: 0x00000019 (0x0000000000000003, 0xfffffa80067a86f0, 0x0000000000000000, 0xfffffa80067a86f0).
May 2nd, 2010 10:34pm

Hi, I would like to suggest you check if the hotfix KB976443 can fix the issue for you. If it does not work, I would like to suggest you update the BIOS and the hardware drivers for Windows 7 first. If the issue persists, would you please upload the minidump files to the public folder of SkyDrive and provide us the link for our further research. Collect Minidump Files ================= 1. Click "Start", input "SYSDM.CPL" (without quotation marks) in the “Search” bar and press “Enter”. 2. Switch to the "Advanced" tab and click the "Settings" button under "Startup and Recovery". 3. Under "Write debugging information" section, make sure the "Small memory dump (128KB)" option is selected. 4. Make sure "%SystemRoot%\Minidump" is in the "Small dump directory" open box and click “OK”. If the Blue Screen appears again, please refer to the following steps to collect memory dump files: 1. Click “Start”, type “%SystemRoot%\Minidump" (without quotation marks) in “Search” bar and press “Enter”. 2. Go to your Desktop, right-click on it and create a new folder named "Dump". 3. Copy all the memory dump files (looks like [Mini092008-01.dmp]) in Minidump to this folder. 4. Right-click on the Dump folder, click "Send To", and click "Compressed (zipped) Folder". 5. Please send the ZIP file to us. You may also analyze them with Debugging Tools by yourself. You can install it and it’s Symbol Packages from the following link: http://www.microsoft.com/whdc/Devtools/Debugging/default.mspx WinDbg will tell you the possible cause. For more information, please read Microsoft KB Article: How to read the small memory dump files that Windows creates for debugging. If no clue can be found, you may contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request. To troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. Please be advised that contacting phone support will be a charged call. To obtain the phone numbers for specific technology request please take a look at the web site listed below: http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607 Regards, Arthur Li - MSFT
Free Windows Admin Tool Kit Click here and download it now
May 3rd, 2010 9:26am

This topic is archived. No further replies will be accepted.

Other recent topics Other recent topics