It's a scam. No legitimate company makes unsolicited calls like that, and Microsoft doesn't authorize anyone to make such calls. The error reports that your computer sends to Microsoft don't contain any information that can identify you. They're trying to steal your money, steal your identity, install malicious programs on your computer, etc.For more information, please see:Don’t fall for phony phone tech supportAvoid scams that use the Microsoft name fraudulently .Boulder Computer MavenMicrosoft Most Valuable Professional

On Wed, 9 Feb 2011 18:40:54 +0000, rangefinder wrote:i got a call from a company claiming that my computer was going to crash soon - that they had received error messages - they said they were microsoft solutions group - they also said that norton internet security was not sufficient to protect my computer - is this legit?Three points:1. It is not legit. They were not Microsoft; they were scammers whowant your money and want to get into your computer to do whatever theywant to do. Give them nothing, do not let them in, and hang up onthem.2. Norton security, in my opinion, is one of the worst possiblechoices of security software. I strongly recommend against it.For an anti-virus program, I recommend eSet NOD32, if you are willingto pay for it. If you want a free anti-virus, I recommend one (do notrun more than one) of the following three: Avira AntiVirAvastMicrosoft Security Essentials You also need anti-spyware software. I recommend that you download andinstall (freeware) MalwareBytes AntiMalware.3. No software, not even those programs I mentioned above, is"sufficient to protect [your] computer." Good as some securitysoftware is, it is not perfect, and you need to also practice safehex.Ken Blake (MS MVP)

i got a call from a company claiming that my computer was going to crash soon - that they had received error messages - they said they were microsoft solutions group - they also said that norton internet security was not sufficient to protect my computer - is this legit?1 person needs an answerI do too