computer frozen on the star page. cannot log in as owner.1 person needs an answerI do too

Hi mycasmas,1. Did you make any changes prior to the issue?2. Does the issue persist with other user accounts?Step 1: We recommend you to check if the issue persists in safe modea. See Description of the Safe Mode Boot options in Windows XPb. From advanced boot options menu, select safe mode and hit enter.c. Login to your user account.Step 2: If the issue does not persist in safe mode, then check if any of the non Microsoft program is causing the issuea. See How to configure Windows XP to start in a "clean boot" stateb. From the article, follow Method 1 and Method 2 to find out if any program is causing the issue.c. Once you've found the culprit i.e. the program that's causing the issue, then uninstall it.Note: From the article do not forget to follow "Steps to configure Windows to use a Normal startup state"Visit our Microsoft Answers Feedback Forum and let us know what you think.