Hello,

Reliability monitor reports frequet crash of mmc.exe

Faulting application name: mmc.exe, version: 6.3.9600.16384, time stamp: 0x5215ef8f
Faulting module name: KERNELBASE.dll, version: 6.3.9600.17278, time stamp: 0x53eebf2e
Exception code: 0xe0434352
Fault offset: 0x000000000000606c
Faulting process id: 0xa04
Faulting application start time: 0x01d05cbe538c385b
Faulting application path: C:\WINDOWS\system32\mmc.exe
Faulting module path: C:\WINDOWS\system32\KERNELBASE.dll
Report Id: 788536ea-cbab-11e4-82ae-402cf46ee7fe
Faulting package full name:
Faulting package-relative application ID:

How can I investigate further to find what causes the crash ?

Regards,

Michel

Please run a system file check (SFC) & DISM if you are on win 8 or higher
All instructions are in our Wiki article below...
Should you have any questions please ask us.

System file check (SFC) Scan and Repair System Files

try to re-register your kernelbase.dll by cmd as administrator

Regsvr32 Kernelbase.dll 

Regsvr32 c:\windows\SysWOW64\Kernelbase.dll

• Edited by britishdhez 3 hours 56 minutes ago

try to re-register your kernelbase.dll by cmd as administrator

Regsvr32 Kernelbase.dll 

Regsvr32 c:\windows\SysWOW64\Kernelbase.dll

• Edited by britishdhez Wednesday, March 18, 2015 3:23 AM

try to re-register your kernelbase.dll by cmd as administrator

Regsvr32 Kernelbase.dll 

Regsvr32 c:\windows\SysWOW64\Kernelbase.dll

• Edited by britishdhez Wednesday, March 18, 2015 3:23 AM

try to re-register your kernelbase.dll by cmd as administrator

Regsvr32 Kernelbase.dll 

Regsvr32 c:\windows\SysWOW64\Kernelbase.dll

• Edited by britishdhez Wednesday, March 18, 2015 3:23 AM

try to re-register your kernelbase.dll by cmd as administrator

Regsvr32 Kernelbase.dll 

Regsvr32 c:\windows\SysWOW64\Kernelbase.dll

I ran the command in an adminisytrative command prompt but received the error :

The module "Kernelbase.dll " was loaded but the entry-point DllRegisterServer was not found. Make sure that "Kernelbase.dll " is a valid DLL or OCX file and then try again."     

if you are upgraded your OS from windows 7 or Windows 8. I suggest just run windows update and check

if you are not upgraded your OS try (SFC) & DISM as ZigZag3143x , or simply do system restore (using restore point before this issue happen) and if still not working, in place upgrade will be another option

http://www.eightforums.com/tutorials/26095-repair-install-windows-8-a.html

• Edited by britishdhez 3 hours 57 minutes ago

if you are upgraded your OS from windows 7 or Windows 8. I suggest just run windows update and check

if you are not upgraded your OS try (SFC) & DISM as ZigZag3143x , or simply do system restore (using restore point before this issue happen) and if still not working, in place upgrade will be another option

http://www.eightforums.com/tutorials/26095-repair-install-windows-8-a.html

• Edited by britishdhez Monday, March 23, 2015 3:22 AM

if you are upgraded your OS from windows 7 or Windows 8. I suggest just run windows update and check

if you are not upgraded your OS try (SFC) & DISM as ZigZag3143x , or simply do system restore (using restore point before this issue happen) and if still not working, in place upgrade will be another option

http://www.eightforums.com/tutorials/26095-repair-install-windows-8-a.html

• Edited by britishdhez Monday, March 23, 2015 3:22 AM

if you are upgraded your OS from windows 7 or Windows 8. I suggest just run windows update and check

if you are not upgraded your OS try (SFC) & DISM as ZigZag3143x , or simply do system restore (using restore point before this issue happen) and if still not working, in place upgrade will be another option

http://www.eightforums.com/tutorials/26095-repair-install-windows-8-a.html

• Edited by britishdhez Monday, March 23, 2015 3:22 AM
• Marked as answer by Brandon RecordsModerator Tuesday, April 07, 2015 6:03 PM

if you are upgraded your OS from windows 7 or Windows 8. I suggest just run windows update and check

if you are not upgraded your OS try (SFC) & DISM as ZigZag3143x , or simply do system restore (using restore point before this issue happen) and if still not working, in place upgrade will be another option

http://www.eightforums.com/tutorials/26095-repair-install-windows-8-a.html

Yes, this is an upgrade from Windows 7. I've run the Windows update (instead of SCCM software updates) and the KB3000850 (November 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 ) was missing from my computer.

This update installs an updated version of kernelbase DLL (6.3.9600.17415).I'll will wait a couple of days to check if it helps

Hi LMichel,

How is the current situation? Did Windows update help to resolve your issue?

Look forward to receiving your reply in order to know if you need further help.

Hello,

The problem is now solved.

I did two things. I installed the update and reinstalled the hyper-v console.

glad to hear you solved the problems

• Edited by britishdhez 22 hours 26 minutes ago