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If your Hotmail account is not accessible, start at Account Compromise - Unauthorized Account Access . If you setup an alternate email address on your account, you can send yourself a password reset link. If assistance is still needed, a dedicated support path is available from Microsoft athttp://windowslivehelp.com/accountrecovery . In the event you are referring to an email account provided by another vendor, you will need to seek assistance from that supplier.Corrine, Microsoft MVP (Consumer Security)My Blog: Security Garden This posting is my opinion and does not necessarily reflect the opinion or view of Microsoft, its employees, or other MVPs and is provided without warranty and confers no rights.