remote assistance with easy connect issue
I have problem with RA easy connect to other Win7 on the same network once in awhile. Sometime, it didn't connect without any specific error or gave out the global peer to peer network errors. All these PCs are win7 and they are on in the same subnet. I don't know why these connnection problem show up on certain PC but not the other. Any idea
July 7th, 2011 4:30pm

Hi, Did this issue appear before? According to your description, I suggest to perform these tests to troubleshoot the issue: 1 Logon with Clean Boot 2 Temporally disable firewall and antivirus program 3 Remove third party tools 4 Update NIC card driver, also update BIOS to the latest verion Furthermore, please go to Event Viewer to check if any error messages logged there. Hope that helps. Regards, Leo HuangPlease remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
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July 13th, 2011 4:16am

So far, the problem has been inconsistent in our network. I have not been able to reproduce the same problem. I will try to gether more info. next time when I see the problem again. Thanks
July 13th, 2011 7:25pm

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