in checking my updates i found that the security update for windows 7 KB 247 9943 failed to install and i have tried the things i know and nothing i do works to install. the sign says it is critical and i wonder how to get it to download. i am not very computer literate so please use terms that a beginner can understand in your response, other wise i will still be at a loss. billy

again, don't ask the same question twice: http://social.technet.microsoft.com/Forums/en-US/w7itprosecurity/thread/57d0bf99-3455-4457-b3c6-a48d23611eab"A programmer is just a tool which converts caffeine into code" Want to install RSAT on Windows 7 Sp1? Check my HowTo: http://www.msfn.org/board/index.php?showtopic=150221

Hi, to see the cause of Windows Vista or Windows 7 update failures, we must look for error messages in the following log files: Please run the Windows Explorer and go to the folder "C:\Windows\Logs\CBS\" and copy all files to your document folder, also copy the setupapi.dev.log from the folder C:\Windows\Inf and the file "C:\Windows\winsxs\poqexec.log" to your document folder (otherwise you can't upload it), zip all files into 1 ZIP and upload the zip to your SkyDrive [1] and post a link here. André [1] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65"A programmer is just a tool which converts caffeine into code" Want to install RSAT on Windows 7 Sp1? Check my HowTo: http://www.msfn.org/board/index.php?showtopic=150221

Hi, As Andre says, please do not ask the same question. I will change the status of this thread to discussion. Thanks.Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.