i run windows xp on a hp pavilion laptop//two problems persist. on startup the computer will display user log-on,when selected the wallpaper photo will appear and the system will lock up,,cursor is on screen will move but has n effect. i have to shutdown,and reboot,usually will than open window normally.///second issue is on shutdown after selecting turn off form start bar and selecting turn off the computer will display windows is shutting down freeze up idle displaying the shutdown page,,,have to power down to get off this screen....i run defender-pro,,and run scans once a week....help please thuvm

Hi danjerr673, - What’s the recent change that you made to your computer after which this issue has started to occur? Boot your computer in Safe Mode and check if the issue persists.A description of the Safe Mode Boot options in Windows XP If the issue does not persist in Safe Mode, try placing your computer in Clean Boot state to know which application is causing this issue. Putting your system in clean boot state helps in identifying if any third party applications or startup items are causing the issue. If yes, you may have to contact the program manufacturer for any updates or uninstall and re-install the program.Refer the following Microsoft KB article for more information on how to troubleshoot a problem by performing a clean boot in Windows XP:How to configure Windows XP to start in a "clean boot" stateNote: After troubleshooting, make sure to put the computer to start as usual as mentioned here:To configure Windows to use a Normal startup stateAfter you used the clean boot to resolve your problem, you can follow these steps to configure Windows XP to start normally.a. Click Start, and then click Run.b. Type msconfig, and then click OK. The System Configuration Utility dialog box is displayed.c. Click the General tab, click Normal Startup - load all device drivers and services, and then click OK.d. When you are prompted, click Restart to restart the computer.Regards,Divya R – Microsoft Support.Visit our Microsoft Answers Feedback Forum and let us know what you think.