i am using build 7600. i connect to internet through PPPoE(VDSL). it works fine for 2 months until this morning, i suddenly cannot load any webpage, therefore i try to reconnect. but i get Error 651: The Modem (or other connecting device) has reported an error. i have tried: reboot restart the modem safe mode reinstall nic driver connect the modem to another nic switch off all firewall internet connection works fine if i boot the same machine into win xp therefore i believe it is not caused by hardware failure. please advise, thanks

Hi,You can refer to the following steps to troubleshoot the issue.1. Temporarily turn off firewall and perform a Clean Boot for a test.2. Remove the original PPP0E connection and recreate one in Windows 7.3. Replace the raspppoe.sys file for a test. a. Access the C:\Windows\System32 folder and locate the raspppoe.sys file. b. Rename it to raspppoe.old. c. Download the latest one from here Please Note: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information. d. Extract the file and copy the downloaded raspppoe.sys file to C:\Windows\System32 folder. Note: If the original file cannot be renamed in Normal Mode, please perform the above steps in Safe Mode instead. However, if the issue persists, please refer to the following steps to collect the Event Log for research. 1. Click "Start", input "eventvwr" (without quotation marks) in the Start Search bar and press Enter. 2. Expand the "Windows Logs" node on the left pane, right-click on "Application" and click "Save All Events As"; in the pop-up window, click to choose the Desktop icon on the left frame, input "app" in the "File name" blank, and then click save. 3. Right click on "System", with the same method, save it as "sys". 4. Locate the two saved log files on the Desktop and upload them to SkyDrive ( www.skydrive.live.com ), and then share the link for me. Thanks, Novak