I use Windows 7 and cannot do a system restore as I get error 0x80071a90 , I also cannot use safe mode as my F keys (or any other do not work) and cannot use system configuration to do a minimal boot in safe mode as cannot check the boxes

Hi, Can you go ahead and perform in-place upgrade on your system? Thanks, Girish ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ Please remember to click "Vote As Helpful" on the post if the information is useful to you ! Please remember to click Mark as Answer on the post that helps you to fix the issues, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. This posting is provided "AS IS" with no warranties or guarantees and confers no rights.

I will do this and report back, thanks I tried and this is what I get, please advise The following issues are preventing Windows from upgrading. Cancel the upgrade, complete each task, and then restart the upgrade to continue. <complianceissuepri1 xmlns="">Your current version of Windows is more recent than the version you are trying to upgrade to. Windows cannot complete the upgrade. </complianceissuepri1> <complianceissuepri1 xmlns="">An error prevented a required compliance check from completing. Cancel the installation and try upgrading again. </complianceissuepri1> Windows needs to be restarted so necessary changes to system files can be made before continuing. Point 1. I have SP1 installed.

Hi, Is the system restore failing for all restore points or specific one? As the safe mode option is not available to you, you can try restoring the system from windows recovery environment. To boot into recovery environment, you need to create system repair disc: Launch Backup & Restore Control Panel, on the left pane, click 'Create a system repair Disc'. Using this disc, you can boot into Windows Recovery Environment, select system restore. Thanks, Girish -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Please remember to click "Vote As Helpful" on the post if the information is useful to you ! Please remember to click Mark as Answer on the post that helps you to fix the issues, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. This posting is provided "AS IS" with no warranties or guarantees and confers no rights.

I have recovery disc but cannot get pc to boot with this. None of my F keys work. I press F8 or F9 or F12 but pc just boots normally. I have tried restoring from a few restore points but always get same message.

"gothicgirl" wrote in message news:bb620450-0e65-4bc3-9d77-528994f80f50... I have recovery disc but cannot get pc to boot with this. None of my F keys work. I press F8 or F9 or F12 but pc just boots normally. I have tried restoring from a few restore points but always get same message. It's often F2 or F10 - or access the BIOS directly (usually either the DEL key, or F2) and alter the boot order permanently. Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

Hi I have tried DEL key to access BIOS (which is what it should be) but it doesn't work. None of the F keys work to get into the boot mode either as I've tried them. When I press the DEL or F key the pc just boots up normally. Also if I could get into BIOS what do you mean by alter the boot order. Thanks

"gothicgirl" wrote in message news:466ce8cf-5191-4510-bbc5-726932d6215b... Hi I have tried DEL key to access BIOS (which is what it should be) but it doesn't work. None of the F keys work to get into the boot mode either as I've tried them. When I press the DEL or F key the pc just boots up normally. Also if I could get into BIOS what do you mean by alter the boot order. Thanks What is the exact make and model of your machine? Is the Keyboard teh one that came with it? The Boot Order is the order in which the system tests devices to see whether they contain code that will start an operating system - the default in most machines is the hard drive, although many start with the CD/DVD drive and then check the HD. Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

The system manufacturer is Gigabyte Technology Model M68M-S2P. The PC was built for me locally about 3 yrs ago The keyboard is wired keyboard and bought separately as I changed from a wireless keyboard so I could access BIOS etc which worked fine until now as did system restore

"gothicgirl" wrote in message news:8caf2842-0c1e-486b-a58d-f3b4331560dc... The system manufacturer is Gigabyte Technology Model M68M-S2P. The PC was built for me locally about 3 yrs ago The keyboard is wired keyboard and bought separately as I changed from a wireless keyboard so I could access BIOS etc which worked fine until now as did system restore The DEL Key should work to access the BIOS, according to the manual - but something may have switched USB support off. Do you have a PS/2 Keyboard, or only USB? Try swapping back to the original Keyboard temporarily - see if that works. Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

My keyboard is just USB but I've tried my original keyboard and I can get into BIOS and the advanced boot menu, The BIOS boots first with HD. Now I can get into advanced boot menu should I choose repair computer or go into safe mode and see if system restore works. Thanks

I'd try a System Restore from the 'Repair Your Computer' option - it may work better than the one from Safe Mode. If that fails then you have other options.Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

I did as you said and tried system restore for a couple of days ago and it worked - thanks. I just wonder why I cannot use the system configuration utility to click any of the boxes in boot section Does this mean I'll always have to do a system restore if I need to from the option I've just done? thanks for your help

"gothicgirl" wrote in message news:53d278dd-a951-4c99-88e0-bf387d630999... I did as you said and tried system restore for a couple of days ago and it worked - thanks. I just wonder why I cannot use the system configuration utility to click any of the boxes in boot section Does this mean I'll always have to do a system restore if I need to from the option I've just done? thanks for your help Probably not - but you should now run a few system checks. Please run CHKDSK and SFC scans - type in the Search box CMD.EXE right-click on the only file that is found Select Run as Administrator - the Elevated Command Prompt window should pop up At the Command prompt, type CHKDSK C: /R and hit the Enter key You will be told that the drive is locked, and the CHKDSK will run at he next boot - hit the Y key, and then reboot. The chkdsk will take a few hours depending on the size of the drive, so be patient! After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) - then run the SFC SFC -System File Checker - Instructions Click on the Start button type in the Search box CMD.EXE right-click on the only file that is found Select Run as Administrator - the Elevated Command Prompt window should pop up At the Command prompt, type SFC /SCANNOW and hit the Enter key Wait for the scan to finish - make a note of any error messages - and then reboot. Once complete, create a System Restore point. Reboot Create another System Restore point Reboot again Now try using System Restore to go back to the first of the new Restore Points. What message do you get? Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

Run CHKDSK Run SFC - Error message: Windows Resource Protection found corrupt files but was unable to fix some of them. Details are included in CBS.log In this dir is a CBS text doc and 5 zip files named CBSPersist which I opened once but didn't understand the contents Did the reboot and created restore points. Ran system restore to go back to the first point and it completed successfully.

"gothicgirl" wrote in message news:52ed449f-7e66-4037-8635-cc86cd85f3c9... Run CHKDSK Run SFC - Error message: Windows Resource Protection found corrupt files but was unable to fix some of them. Details are included in CBS.log In this dir is a CBS text doc and 5 zip files named CBSPersist which I opened once but didn't understand the contents Did the reboot and created restore points. Ran system restore to go back to the first point and it completed successfully. It sounds like System restore is functional, at least. To see what the CBS log contains, it's necessary to first copy the CBS file to the desktop. Please then upload the copy to your SkyDrive public folder, and post a link to it in your response (You have a SkyDrive if you have Windows Live Essentials installed) If you don;t have, or don't want to use, a SkyDrive, then feel free to use whichever fileshare site you like, and post a link. Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

Link to CBS log https://skydrive.live.com/redir.aspx?cid=1b40e3dfc81fbf53&resid=1B40E3DFC81FBF53!104&parid=root

"gothicgirl" wrote in message news:18ef0950-055f-4f7c-8090-c717371ee8f0... Link to CBS log https://skydrive.live.com/redir.aspx?cid=1b40e3dfc81fbf53&resid=1B40E3DFC81FBF53!104&parid=root 14.7MB!! - that's one heck of a file (most are under 1-5MB) Filtering out everything else, there are 32 instances of corrupt files in the record which cannot be repaired. They mostly appear to relate to drivers - I think they are Brother printer drivers - but some are components of the Windows Media Center. A reinstall would be a good thing I suspect. Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

Do you mean reinstalling Windows?? I've never had a Brother printer

(I was getting my threads a little confused there - but...) Yes - a repair install if you have the proper disk for it (or can download it) You can download legal copies of your OS with SP1 embedded (whch is one of the things that stopped your eartlier attempt) from the links here - http://www.heidoc.net/joomla/technology-science/microsoft This will hopefully allow you to do the repair install. Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

Will I be able to use my original product key with this download and do I just burn the ISO file to a DVD. Is this a genuine product, I'm a bit war of using it. I've downloaded a copy but not done anything with it yet. A repair install will keep my files, applications etc? The file I downloaded X17-24208 is a zip file but when I opened it there was a txt doc: This disc contains a "UDF" file system and requires an operating system that supports the ISO-13346 "UDF" file system specification. What is that?? and an image file, no ISO file. I burned IMG file to a disc as I thought it was an image of the OS but there was nothing on the disc when I opened it.

You must use the Key form the COA sticker on your machine - make sure that you can read it before you start! You may not be allowed to enter it during the install, if so, Skip that step, and the system wil automatically input the default key. Once the repair is complete, you can change the Key to the one on the sticker, and activate.Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

Is the COA the same as the product key? I tried to upgrade with the downloaded file but got this message An error prevented a required compliance check from completing. Cancel and try upgrading again

The COA sticker is the one sutck on the outside case of your machine - or possibly inside the battery compartment. On it, you will find the edition and version of Windows you are using, and the Product Key. As far as I'm aware, there are no IMG or ZIP files linked on that site - what exact file did you download? an ISO file is an image of the disk, and you burn it using either an application or the WIndows Disk Image Burner. If you extracted the file using comething like WInRAR, then that was the wrong thing to do. To help everyone, it may be useful to post an MGADiag report - then I can direct you to the proper file to download, and make sure that you process it properly. (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 ) Once saved, run the tool. Click on the Continue button, which will produce the report. To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response. Please also state the Version and Edition of Windows quoted on your COA sticker on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker! Here's an example of the COA sticker - http://www.microsoft.com/en-us/howtotell/Hardware.aspx Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

The diagnostic tool won't let me copy, the copy button doesn't respond. My version of windows on COA sticker is Windows 7 Home Premium The version on the diagnostic tool is 6.1.7601.2 Anyway I got an ISO file X17-24208 iso Windows 7 Home Premium with SP1 I tried to do a repair install and it went through compatability check and then I got the error message: An error prevented a required compliance check from completing. Cancel and try upgrading again

PLEASE read what I actually wrote about the MGADiag tool! IGNORE any error messages - you will NOT see any results from pressing the 'Copy' button (ever!) but it will paste fine into your response 99.99% of the time.Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

I've done EXACTLY what you said. I've downloaded the tool, run the tool, pressed continue, got the report, pressed copy button got No error messages but the button doesn't respond. I've tried this 6 times.

All pressing the Copy button does is place the data in the clipboard - you will not see anything happen at all. Press the button, then right-click in your response here, and press Ctrl+V, which then pastes the content of the clipbaord into the response.Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 0 Cached Online Validation Code: 0x0 Windows Product Key: *****-*****-X6R93-GX9WV-4WCWR Windows Product Key Hash: mepIScElArfr41eDwEgqD9vDN44= Windows Product ID: 00359-OEM-8703037-70523 Windows Product ID Type: 3 Windows License Type: OEM System Builder Windows OS version: 6.1.7601.2.00010300.1.0.003 ID: {183E67C7-BB8E-42BD-9D60-4A94AF23FB8D}(3) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Home Premium Architecture: 0x00000000 Build lab: 7601.win7sp1_gdr.120305-1505 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: 2.0.48.0 OGAExec.exe Signed By: Microsoft OGAAddin.dll Signed By: Microsoft OGA Data--> Office Status: 109 N/A OGA Version: Registered, 2.0.48.0 Signed By: Microsoft Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Users\owner\AppData\Local\Google\Chrome\Application\chrome.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Office Details: <GenuineResults><MachineData><UGUID>{183E67C7-BB8E-42BD-9D60-4A94AF23FB8D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-4WCWR</PKey><PID>00359-OEM-8703037-70523</PID><PIDType>3</PIDType><SID>S-1-5-21-415805669-3389341650-23616005</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>M68M-S2P</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F1</Version><SMBIOSVersion major="2" minor="4"/><Date>20091118000000.000000+000</Date></BIOS><HWID>35B13207018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> Software licensing service version: 6.1.7601.17514 Name: Windows(R) 7, HomePremium edition Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88 Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f Extended PID: 00359-00174-030-370523-02-2057-7600.0000-1442010 Installation ID: 022076232463930606166250746595068080752192784091310684 Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338 Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339 Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341 Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340 Partial Product Key: 4WCWR License Status: Licensed Remaining Windows rearm count: 4 Trusted time: 20/04/2012 7:00:03 AM Windows Activation Technologies--> HrOffline: 0x00000000 HrOnline: 0x00000000 HealthStatus: 0x0000000000000000 Event Time Stamp: 2:17:2012 11:29 ActiveX: Registered, Version: 7.1.7600.16395 Admin Service: Registered, Version: 7.1.7600.16395 HealthStatus Bitmask Output: HWID Data--> HWID Hash Current: MAAAAAEAAwABAAEAAAABAAAAAgABAAEAeqh4VBiPFrcQWZIA5gKIw/SY8tEW0EDp OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes, but no SLIC table Windows marker version: N/A OEMID and OEMTableID Consistent: N/A BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC GBT NVDAACPI FACP GBT NVDAACPI HPET GBT NVDAACPI MCFG GBT NVDAACPI SSDT PTLTD POWERNOW

"gothicgirl" wrote in message news:78438882-898a-4a05-a0e3-e9ee0ac4d5f8... Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 0 Cached Online Validation Code: 0x0 Windows Product Key: *****-*****-X6R93-GX9WV-4WCWR Windows Product Key Hash: mepIScElArfr41eDwEgqD9vDN44= Windows Product ID: 00359-OEM-8703037-70523 Windows Product ID Type: 3 Windows License Type: OEM System Builder Windows OS version: 6.1.7601.2.00010300.1.0.003 File Scan Data--> Other data--> OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-4WCWR</PKey><PID>00359-OEM-8703037-70523</PID><PIDType>3</PIDType><SID>S-1-5-21-415805669-3389341650-23616005</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>M68M-S2P</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F1</Version><SMBIOSVersion major="2" minor="4"/><Date>20091118000000.000000+000</Date></BIOS Licensing Data--> Software licensing service version: 6.1.7601.17514 Name: Windows(R) 7, HomePremium edition Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel Partial Product Key: 4WCWR License Status: Licensed Remaining Windows rearm count: 4 Trusted time: 20/04/2012 7:00:03 AM OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes, but no SLIC table :) that wasn't so difficult :) OK - you have a 32-bit (x86) installation of Windows 7 Home Premium at the SP1 level. the file you should have downloaded is here Windows 7 Home Premium x86 English - X17-24208.iso So it does look as if you got the right one. It may be that your Anti-Virus is preventing the compliance check - disconnect from the internet, and uninstall it. What other security software do you have installed? Are there any details as to which part of the compliance check is failing? Have you checked the Hash value for your download against the published one for it? Having said that, I can't actually find a published hash for that file :( Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

There are no details about the compliance check. I have got Microsoft essentials as well as SAS I will uninstall antivirus and try again. Thanks, will let you know

If SAS is running in the background it could be causing the problem (it's more likely than MSE, actually!) disable it as well (I don't think you need to uninstall it, but it may be a good idea).Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

I uninstalled SAS and MSE and run the upgrade again but still get the same message. I'm sick of this now if all that's left is to do a clean install I'm not going there as PC seems to be running ok anyway, corrupted files or not

"gothicgirl" wrote in message news:e10455fb-1e78-4b8c-a424-7c60805c82bd... I uninstalled SAS and MSE and run the upgrade again but still get the same message. I'm sick of this now if all that's left is to do a clean install I'm not going there as PC seems to be running ok anyway, corrupted files or not So long as the system is functioning properly at the moment, and you are getting updates, then I would concur. If you want to fix the repair or file problems at a later date, start a new thread and detail your problems there - refer back to this thread as well. Good Luck! Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

Is there anything else I could do without clean install. Can't the corrupted files be deleted, I don't even know what or where they are?

The system would still complain - it has a record of every file that should be present, and its identity, and if it's not present it will attempt to place it back where it should be, using the inbuilt backups. In your case the backups are also affected, so the system is complaining about them too. It is possible to replace the backups from a genuine installation - but it's also a complex task, which I don't feel competent to address in a forum. If you want to attempt it, I recommend that you start a new thread, and include the link to your CBS.log file and ask for assistance. Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

OK I'll leave it then unless I encounter any more probs. Thanks for trying to help

You're welcome - sorry I couldn't help more. Good Luck!Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth