computer works fine but I switched from Comcast to ATT Uverse for my internet service. ATT Uverse comes with Mac Afee antivirus. I tried installing the software following the instructions to no avail. I then chatted with a MacAfee representative who took over my computer to try to assist. He tried many things and concluded the problem was with the MS operating system as he was"unable to run the command prompt"1 person needs an answerI do too

computer works fine but I switched from Comcast to ATT Uverse for my internet service. ATT Uverse comes with Mac Afee antivirus. I tried installing the software following the instructions to no avail. I then chatted with a MacAfee representative who took over my computer to try to assist. He tried many things and concluded the problem was with the MS operating system as he was"unable to run the command prompt"Please let me know the exact error message that you are getting?Please reply. K M JHA Technical Support Executive (INDIA)

There is no specific error message that I saw. The Mac Afee technician stated he was "unable to run the command prompt" and ,as a result, he could not install the antivirus software

What happens if you click Start, Run, type CMD.EXE, and click the OK button?