hi! I've issue with accessing the voicemail (Lync 2010 & Exchange 2007) when i'm dialing from external. The call goes through and I can hear the message prompting me to key in my extension, but when I key in 4 digits extension. It never get accepted. The voice recording kept repeating even after I keyed in the valid extension number. The strange part is if I key in a non valid extension. The system knows that the extension is not valid.
I do not have this problem if i dial to the voicemail number using Lync (enterprise voice enabled). It accepts my extension with my password via Lync.
ANy idea what's wrong or how should i troubleshoot this issue? Thanks.