message erreur 0x8004fe21 apparait sans arrt et dit que ma copie Windows n'est pas authentique malgr que nous avons pay voici microsoft genuine advantage diagnostic: Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 0x8004FE21 Cached Online Validation Code: N/A, hr = 0xc004f012 Windows Product Key: *****-*****-983CM-JKJD8-9HWKM Windows Product Key Hash: eQr84feH3ws3wIXfLkDFEnby1us= Windows Product ID: 00359-OEM-8703782-48486 Windows Product ID Type: 3 Windows License Type: OEM System Builder Windows OS version: 6.1.7601.2.00010300.1.0.003 ID: {04B3411D-B9BF-4D08-8D23-6580D22B6A5A}(3) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Home Premium Architecture: 0x00000009 Build lab: 7601.win7sp1_gdr.120503-2030 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 109 N/A OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Users\rejean\AppData\Local\Google\Chrome\Application\chrome.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> File Mismatch: C:\Windows\system32\fr-FR\sppc.dll.mui[6.1.7600.16385], Hr = 0x800b0100 File Mismatch: C:\Windows\system32\fr-FR\sppcext.dll.mui[6.1.7600.16385], Hr = 0x800b0100 File Mismatch: C:\Windows\system32\fr-FR\slc.dll.mui[6.1.7600.16385], Hr = 0x800b0100 File Mismatch: C:\Windows\system32\fr-FR\slcext.dll.mui[6.1.7600.16385], Hr = 0x800b0100 File Mismatch: C:\Windows\system32\fr-FR\sppuinotify.dll.mui[6.1.7600.16385], Hr = 0x80092003 File Mismatch: C:\Windows\system32\fr-FR\slui.exe.mui[6.1.7600.16385], Hr = 0x80092003 File Mismatch: C:\Windows\system32\fr-FR\sppcomapi.dll.mui[6.1.7600.16385], Hr = 0x800b0100 File Mismatch: C:\Windows\system32\fr-FR\sppcommdlg.dll.mui[6.1.7600.16385], Hr = 0x800b0100 File Mismatch: C:\Windows\system32\fr-FR\sppsvc.exe.mui[6.1.7600.16385], Hr = 0x80092003 File Mismatch: C:\Windows\system32\fr-FR\user32.dll.mui[6.1.7600.16385], Hr = 0x800b0100 Other data--> Office Details: <GenuineResults><MachineData><UGUID>{04B3411D-B9BF-4D08-8D23-6580D22B6A5A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9HWKM</PKey><PID>00359-OEM-8703782-48486</PID><PIDType>3</PIDType><SID>S-1-5-21-2084576204-1779279221-1581705818</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1102 </Version><SMBIOSVersion major="2" minor="6"/><Date>20110103000000.000000+000</Date></BIOS><HWID>F63D3607018400FC</HWID><UserLCID>0C0C</UserLCID><SystemLCID>040C</SystemLCID><TimeZone>Est(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> Version du service de licences logicielles : 6.1.7601.17514 Nom : Windows(R) 7, HomePremium edition Description : Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel ID dactivation : 586bc076-c93d-429a-afe5-a69fbc644e88 ID dapplication : 55c92734-d682-4d71-983e-d6ec3f16059f PID tendu : 00359-00174-037-848486-02-3084-7601.0000-1312012 Identificateur dinstallation : 010024137835515432493982859470314590113535601423564835 URL du certificat du processeur : http://go.microsoft.com/fwlink/?LinkID=88338 URL du certificat de lordinateur : http://go.microsoft.com/fwlink/?LinkID=88339 URL de licence dutilisation : http://go.microsoft.com/fwlink/?LinkID=88341 URL du certificat de cl de produit : http://go.microsoft.com/fwlink/?LinkID=88340 Cl de produit partielle : 9HWKM tat de la licence : avec licence Nombre de rinitialisations de Windows restant : 3 Heure approuve : 2012-06-26 12:58:32 Windows Activation Technologies--> HrOffline: 0x8004FE21 HrOnline: N/A HealthStatus: 0x000000000000EF60 Event Time Stamp: 6:26:2012 11:32 ActiveX: Registered, Version: 7.1.7600.16395 Admin Service: Registered, Version: 7.1.7600.16395 HealthStatus Bitmask Output: Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui HWID Data--> HWID Hash Current: NgAAAAEABgABAAEAAAACAAAAAQABAAEA6GH8blah9OPK3hy/NidCxoCWOCSqN87uALZQ4Fxd OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes, but no SLIC table Windows marker version: N/A OEMID and OEMTableID Consistent: N/A BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC 010311 APIC1400 FACP 010311 FACP1400 HPET 010311 OEMHPET MCFG 010311 OEMMCFG OEMB 010311 OEMB1400 SSDT DpgPmm CpuPm

Hi, Based on my research, please try the following: 1. Check whether the key and version of Windows 7 match the COA tag at the bottom of the computer. You may refer to the following link to find COA. http://www.microsoft.com/en-us/howtotell/Software.aspx#Packaging If the keys are different, you can try the following steps to change it. 1) Right-click on the Computer desktop shortcut and go to Properties. 2) At the bottom of the window, click on Change Product key. 3) Enter your product key in the format XXXXX-XXXXX-XXXXX-XXXXX-XXXXX and press Enter. 2. Boot into Clean Boot Mode and test the issue again. 3. Install the update, reboot your system and see how it works. Description of the update for Windows Activation Technologies If issue persists, due to your Windows 7 is pre-installed and your License Type is OEM System Builder, it is recommended to contact your OEM for help. Hope this helps. Jeremy Wu TechNet Community Support

Hi, Based on my research, please try the following: 1. Check whether the key and version of Windows 7 match the COA tag at the bottom of the computer. You may refer to the following link to find COA. http://www.microsoft.com/en-us/howtotell/Software.aspx#Packaging If the keys are different, you can try the following steps to change it. 1) Right-click on the Computer desktop shortcut and go to Properties. 2) At the bottom of the window, click on Change Product key. 3) Enter your product key in the format XXXXX-XXXXX-XXXXX-XXXXX-XXXXX and press Enter. 2. Boot into Clean Boot Mode and test the issue again. 3. Install the update, reboot your system and see how it works. Description of the update for Windows Activation Technologies If issue persists, due to your Windows 7 is pre-installed and your License Type is OEM System Builder, it is recommended to contact your OEM for help. Hope this helps. Jeremy Wu TechNet Community Support