when I take volume off mute I keep getting an ad for shopflix.com and I've never visited the site. ________________________
How can I stop the audio ad for shopflix.com?
January 1st, 2011 10:48am

Hi,1. Did you make any changes to the computer recently?Method 1.I suspect a virus activity on your computer. Sometimes the installed security program might not be just enough. I would prefer running an online virus scan to check for the infections. I also recommend you to update your security software regularly. a. Follow the link below to run the free online scan:http://onecare.live.com/site/en-us/default.htmb. Run the Microsoft Malicious Removal Tool.Microsoft Malicious Removal Tool - 32 bithttp://www.microsoft.com/downloads/details.aspx?FamilyID=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=enMicrosoft Malicious Removal Tool - 64 bithttp://www.microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495E-94E7-6349F4EFFC74&displaylang=enMethod 2.I would recommend you to install the free security software from Microsoft. This is easy to install and updates automaticallyHere is the link to download it.http://www.microsoft.com/securepcHope this helps.Thanks and Regards:Shekhar S - Microsoft Support. Visit our Microsoft Answers Feedback Forum and let us know what you think. If this post helps to resolve your issue, please click the "Mark as Answer" or "Helpful" button at the top of this message. By marking a post as Answered, or Helpful you help others find the answer faster.
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January 2nd, 2011 2:24am

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