windows7 crashes with BSOD randomly, after hibernation/sleep
Here's the detail from event viewer.
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- < Event
xmlns =" http://schemas.microsoft.com/win/2004/08/events/event
" >
- < System
>
< Provider
Name =" Microsoft-Windows-Kernel-PnP
" Guid =" {9C205A39-1250-487D-ABD7-E831C6290539}
" />
< EventID
> 219 </ EventID
>
< Version
> 0 </ Version >
< Level
> 3 </ Level >
< Task
> 212 </ Task >
< Opcode
> 0 </ Opcode >
< Keywords
> 0x8000000000000000 </ Keywords
>
< TimeCreated
SystemTime =" 2010-04-25T19:13:43.362031400Z
" />
< EventRecordID
> 25608 </ EventRecordID
>
< Correlation
/>
< Execution
ProcessID =" 4 "
ThreadID =" 52 "
/>
< Channel
> System </ Channel
>
< Computer
> DELL-LAP </ Computer
>
< Security
UserID =" S-1-5-18 "
/>
</ System >
- < EventData
>
< Data
Name =" DriverNameLength "
> 35 </ Data >
< Data
Name =" DriverName "
> USB\VID_0483&PID_2016\5&291a186&0&1
</ Data >
< Data
Name =" Status "
> 3221226341 </ Data
>
< Data
Name =" FailureNameLength "
> 14 </ Data >
< Data
Name =" FailureName "
> \Driver\WUDFRd </ Data
>
< Data
Name =" Version "
> 0 </ Data >
</ EventData >
</ Event >
April 25th, 2010 11:32pm
The info you provide is related to the FingerPrint touch chip so start with upgrading the drivers for this device. You could also provide us with the crash dump files (MEMORY.DMP located in the root of the Windows folder) or analyze it yourself by following
the guide;
http://www.theexperienceblog.com/technical-articles/troubleshooting-and-analyzing-blue-screens-of-death/Blogging about Windows for IT pros at
www.theexperienceblog.com
Free Windows Admin Tool Kit Click here and download it now
April 26th, 2010 12:02pm
You should see if any of these hotfixes applies to you:
http://support.microsoft.com/kb/977178
http://support.microsoft.com/kb/975599
http://support.microsoft.com/kb/979444/
April 26th, 2010 7:29pm
You can upload the dmp file to public folder on skydrive.live.com so that we can help to check the cause of the issue.Sean Zhu - MSFT
Free Windows Admin Tool Kit Click here and download it now
April 27th, 2010 9:37am