This is the message I am receiving: "The file or directory C:\System Volume Information\EfaData\SYMEFA.DB-journal is corrupt and unreadable. Please run the chkdsk utility." When I type chkdsk/f at the command prompt it tells me this cannot run while windows is open and asks if I want it to run when I reboot. I say yes, and reboot and nothing happens. What am I doing wrong?

Hi Cherokee, ·Do you remember any recent changes made on your computer prior the issue? Follow the below methods and check the results: Method 1:You may run the check disk by booting in safe mode and check if that helps. To boot in safe mode follow the link given below.http://support.microsoft.com/kb/315222Once you boot in safe mode try and run check disk and check for the errors. Method 2: You may follow the steps from the below link: How to perform disk error checking in Windows XP:http://support.microsoft.com/kb/315265 Regards:Samhrutha G S - Microsoft Support.Visit our Microsoft Answers Feedback Forum and let us know what you think.

This is the message I am receiving: "The file or directory C:\System Volume Information\EfaData\SYMEFA.DB-journal is corrupt and unreadable. Please run the chkdsk utility." When I type chkdsk/f at the command prompt it tells me this cannot run while windows is open and asks if I want it to run when I reboot. I say yes, and reboot and nothing happens. What am I doing wrong?Two observations:1. symefa appears to be related to some Norton/Symantec thing called "Symantec Extended File Attributes" that seems related to Unix file data, so why it's present on a Windows system is a good question. One post I saw connects it with Norton Internet Security 2010/2011 and suggests that uninstalling NIS using theNorton Removal Tool will solve the problem.2. The System Volume Information folder is a "super hidden" folder that is not normally accessible. This is where Windows XP stores the System Restore points andsome other information important to the operating system . I suspect that Norton/Symantec has decided to take advantage of the super hidden nature of this folder to hide some of its own stuff. You can gain access to System Volume Information as described herehttp://support.microsoft.com/kb/309531 and delete the offending file. But I'd get rid of NIS first and then delete the file.