windows 7 pro unexpected shutdown after blue screen error
I am running Windows 7 64bit on a HP Pavilion desktop which originally came with Vista 32-bit. The systems shuts down for no apparent reason and goes back to log in screen. When I reboot, this is the message I get. Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7600.2.0.0.256.48 Locale ID: 4105 Additional information about the problem: BCCode: 1a BCP1: 0000000000041287 BCP2: 0000000000000000 BCP3: 0000000000000000 BCP4: 0000000000000000 OS Version: 6_1_7600 Service Pack: 0_0 Product: 256_1 Files that help describe the problem: C:\Windows\Minidump\123010-25396-01.dmp C:\Users\Faisal\AppData\Local\Temp\WER-96346-0.sysdata.xml Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409 If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt I have uploaded the minidump files in my skydrive. http://cid-3376df56415f6e1c.office.live.com/documents.aspx#s_dvHead Please look at it and let me know.
December 30th, 2010 3:17pm

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1) An attempt was made to access a pageable (or completely invalid) address at an interrupt request level (IRQL) that is too high. IMAGE_NAME: memory_corruption Bug Check 0xDA: SYSTEM_PTE_MISUSE This indicates that a page table entry (PTE) routine has been used in an improper way. STACK_TEXT: nt!KeBugCheckEx nt! ?? ::FNODOBFM::`string'+0xb43b nt!MiInsertCachedPte+0x1c9 nt!MmUnmapLockedPages+0xf0 nt!MiWaitForInPageComplete+0x711 nt!MiIssueHardFault+0x28b nt!MmAccessFault+0x11c4 nt!KiPageFault+0x16e nt!CcMapData+0x111 Ntfs!FindFirstIndexEntry+0x1fa Ntfs!NtOfsFindRecord+0xb7 Ntfs!NtfsRepairDeleteObjectIdIndexEntryByFileReference+0xd8 Ntfs!NtfsVerifyAndFixFileRecord+0xe8d Ntfs!NtfsRepairItem+0xb01 NTFS_FILE_SYSTEM (24) STACK_TEXT: nt!ExpInterlockedPopEntrySListFault16 nt!ExAllocatePoolWithTag+0x276 Ntfs!NtfsRestartIndexEnumeration+0x271 Ntfs!NtfsQueryDirectory+0x94e Ntfs!NtfsCommonDirectoryControl+0xa1 Ntfs!NtfsFsdDirectoryControl+0x10f Run Chkdsk /f /r to detect and resolve any file system structural corruption. You must restart the system before the disk scan begins on a system partition. Please also download memtest86+ [1], burn a new bootable CD (use a CD-RW if possible) from the ISO (download and use ImgBurn [2] to do this or make double click on the ISO in Windows 7), reboot your PC and scan your RAM 4-5hours for errors. If it detects errors, replace the faulty RAM. Also update the BIOS (yours is from 2007): BiosVersion = 5.21 BiosReleaseDate = 11/02/2007 SystemManufacturer = HP-Pavilion SystemProductName = GX769AA-A2L a6318f SystemFamily = 103C_53316J André [1] http://www.memtest.org/download/4.10/memtest86+-4.10.iso.zip [2] http://www.imgburn.com/index.php?act=download"A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
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December 30th, 2010 3:58pm

Hello Andre, Thanks so much for the reply. I just finished running both tests, but could not find any problem. BTW, I used a flash drive to run the memtest86. I will let you know if I come across the same problem again. On a side note, how can I update my bios. When I checked HP website, it's only giving me update that are compatible with Vista only. When I try to run it, it says it does not meet the minimum requirement. Any idea? My motherboard is MCP61PM-HM
December 30th, 2010 7:52pm

I ran the memtest86 for another 9 hours....still it couldn't find any problem. I have the uploaded the latest dump files as Dump2 here http://cid-3376df56415f6e1c.office.live.com/browse.aspx/Dump2 The blue screen appears when I am not using it. But when I keep doing something, it does not appear. When idle, it restarts and comes to the login page, it again shuts down and keeps doing it.
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December 31st, 2010 8:42am

It still looks like a hardware issue . You get too many different crashes at one day. maybe the Motherboard is damaged or the RAM timings are too high.. STACK_TEXT: nt!MiDeletePfnList +0x252 nt!MiDeleteAddressesInWorkingSet +0x307 nt!MmCleanProcessAddressSpace +0x96 nt!PspExitThread+0x47f nt!NtTerminateProcess+0x138 nt!KiSystemServiceCopyEnd+0x13 <Unloaded_Unknown_Module_00000000`00000001> +0x777c0179 IMAGE_NAME: memory_corruption FAILURE_BUCKET_ID: X64_0xD1_nt!MiDeletePfnList+252 Which RAM do you use? Can you please run CPU-Z [1] and post pictures of the SPD and memory tab?"A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
December 31st, 2010 9:33am

Here are the screenshots http://cid-3376df56415f6e1c.office.live.com/browse.aspx/.Public In the morning, I opened my Desktop cover to see if anything is wrong with the memory. I took them out and installed again. The computer then stopped booting and giving me a beeping sound. I thought the connection is loose. BTW, my computer came with 2 GB of RAM, then I installed another 2 GB RAM but with higher clock speed (I guess that wasn't the problem as they were performing well together for 2 years) Anyway, the screenshots I uploaded are the 2 GB(2x1GB) RAM it originally came with. I am trying to see if my computer still crashes. If it does, then I am almost sure that one or both of the original RAMs are faulty. If it doesn't then it's probably one or both of the later RAMs.
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December 31st, 2010 9:07pm

Sorry to bug you again....After removing my 2GB RAM, the other 2GB were working fine until recently ...I'm getting the same blue screen error again...So, I was thinking it's the damaged motherboard...or could be insufficient power supply(?)...My system originally came with 2 GB of RAM and integrated video...Later on, I added ATI Radeon HD 512MB GPU and 2 more GB RAM while my power supply was only 250W and it's a 2007 system..So, can the problem be insufficient PSU? After experiencing BSOD so many times, I'm thinking of upgrading now coz I can't figure out the problem..
January 30th, 2011 8:33am

The CR 1T can be the cause. Change the Command Rate to 2 in the BIOS."A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
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January 30th, 2011 8:45am

I didn't know how to change the CR to 2T but when I checked with CPU-Z, it showed 2T. Here is the screenshot http://cid-3376df56415f6e1c.office.live.com/browse.aspx/.Public?uc=2 Anyhow, I reinstalled my OS formatting my HDD. Still the problem persists. I have uploaded the new dump files here http://cid-3376df56415f6e1c.office.live.com/browse.aspx/.Public?uc=2 Please have a look and let me know. This is already bugging me for more than a month. Thanks a lot.
February 2nd, 2011 9:34pm

The last picture shows CR1, the newer shows 2T. So you changed it. The latest crash is casued by the ATI/AMD driver: Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys Image name: atikmdag.sys Timestamp: Wed Oct 27 04:29:53 2010 Install the 11.1 driver, please. Bug Check 0x19: BAD_POOL_HEADER The BAD_POOL_HEADER bug check has a value of 0x00000019. This indicates that a pool header is corrupt. http://msdn.microsoft.com/en-us/library/ff557389%28VS.85%29.aspx enable Driver verifier to get the causing driver: http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html http://support.microsoft.com/?kbid=244617 when you get a new BSOD, boot to safe mode, disable driver verifier, reboot to normal mode and upload the newest dmp file from the folder C:\Windows\Minidump to your public SkyDrive"A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
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February 3rd, 2011 9:48am

I updated the driver to 11.1 from the ATI website. Enabled verifier with non-microsoft drivers and disabled it after getting the BSOD. I uploaded the last two dump files (they were created 2 minutes apart) here named dump.zip http://cid-3376df56415f6e1c.office.live.com/browse.aspx/.Public?uc=1
February 3rd, 2011 3:28pm

SYSTEM_SERVICE_EXCEPTION (3b) An exception happened while executing a system service routine. Arguments: Arg1: 00000000c0000005, MODULE_NAME: hardware FAILURE_BUCKET_ID: X64_IP_MISALIGNED it maybe the damaged motherboard."A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
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February 4th, 2011 10:35am

It could be the motherboard, but after I removed my Graphics card, everything works perfectly....no more BSOD. Now I'm wondering if my other 2 GB RAM were malfunctioning due to the GPU in place!
February 6th, 2011 10:34pm

maybe. I don't use a graphic card any longer (only the IGP on my motherboard). But I remember that I also had trouble inserting some long graphic card because of the location of the RAM slots"A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
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February 7th, 2011 9:38am

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