hi when i try to shut my windows down i get a blue screen error and it restarts. i have not recently installed anything other than a driver for my nvidia 9500 gt video card, and that was a few day ago. i have had this issue recently but it always shuts down on the 2nd attempt, however it has not shut down after 5 attempts now. this is the message it reboots back into windows. can anyone help me? Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7600.2.0.0.768.3 Locale ID: 1033 Additional information about the problem: BCCode: a BCP1: 0000000000000000 BCP2: 0000000000000002 BCP3: 0000000000000001 BCP4: FFFFF80002A89CDC OS Version: 6_1_7600 Service Pack: 0_0 Product: 768_1

If you can go to c:\windows\minidum and look for the latest *.dmp file and have it shared in your public skydrive the better. ok, in the meantime try this first. turn on your computer, don't do anything and wait for a minute or two then try to shut it down. does it go bsod?CESabarre Free Tech Support through Email.

Hi, I suggest go to test this issue in Safe Mode, Clean Boot and Device Clean Boot to determine the possible cause. Device Clean Boot ================= 1. Click Start, type "devmgmt.msc" (without quotation marks) in the Search bar and press Enter. 2. Expand "Sound, video and game controllers". 3. Right click on your sound card and then click "Properties. 4. In the dropdown menu of Device Usage, please choose "Do not use this device (disable)" and click OK. 5. Please use the same method to disable other dubious hardware such as: internal modem, network card and CD-R drive. Please note some devices such as video adapter are not available to be disabled. · If the issue persists, would you please upload more minidump files for further research? Collect Minidump Files ================= 1. Click "Start", input "SYSDM.CPL" (without quotation marks) in the “Search” bar and press “Enter”. 2. Switch to the "Advanced" tab and click the "Settings" button under "Startup and Recovery". 3. Under "Write debugging information" section, make sure the "Small memory dump (128KB)" option is selected. 4. Make sure "%SystemRoot%\Minidump" is in the "Small dump directory" open box and click “OK”. If the Blue Screen appears again, please refer to the following steps to collect memory dump files: 1. Click “Start”, type “%SystemRoot%\Minidump" (without quotation marks) in “Search” bar and press “Enter”. 2. Go to your Desktop, right-click on it and create a new folder named "Dump". 3. Copy all the memory dump files (looks like [Mini092008-01.dmp]) in Minidump to this folder. 4. Right-click on the Dump folder, click "Send To", and click "Compressed (zipped) Folder". 5. Please send the ZIP file to us. You can refer to the following link to upload the information: http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65 You may also analyze them with Debugging Tools by yourself. You can install it and it’s Symbol Packages from the following link: http://www.microsoft.com/whdc/Devtools/Debugging/default.mspx WinDbg will tell you the possible cause. For more information, please read Microsoft KB Article: How to read the small memory dump files that Windows creates for debugging. If no clue can be found, you may contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request. To troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. Please be advised that contacting phone support will be a charged call. To obtain the phone numbers for specific technology request please take a look at the web site listed below: http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607 Regards, Miya YaoThis posting is provided "AS IS" with no warranties, and confers no rights. | Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.