I have had 7 ultimate for over a year and it is on auto upgrade, after the last auto upgrade yesterday the version and product key is now blocked by microsoft. I purchased it sealed and unopened from a retailer in Brisbane and I have the discs. How do I get it unblocked. when I installed it I registered it with Microsoft. Is this a virus? . I tried entering the Product code but still says it is blocked by Microsoft.Also the microsoft help lines for Australian customers have been disconnected so at present we can't contact microsoft unless we pay for it.

To help us analyze and troubleshoot the issue you are experiencing, please download and run the Microsoft Genuine Advantage Diagnostics Tool. Once you run the tool, click on the Continue button, then click on the Copy button and paste the report into your post.Carey Frisch

In addition to the MGADiag report that Carey requested, please tell us the name of your supplier. Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

Hervey Norman

Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 50 Cached Online Validation Code: 0xc004c4a2 Windows Product Key: *****-*****-CC8RH-VP4YJ-4GYTW Windows Product Key Hash: XMTxHz+kvKN/ybAT4trPpO7S8Ek= Windows Product ID: 00426-068-2900791-86040 Windows Product ID Type: 5 Windows License Type: Retail Windows OS version: 6.1.7601.2.00010100.1.0.001 ID: {B59D56AF-2DF5-4873-8973-D8617E78D265}(1) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Ultimate Architecture: 0x00000000 Build lab: 7601.win7sp1_gdr.120330-1504 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 109 N/A OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Office Details: <GenuineResults><MachineData><UGUID>{B59D56AF-2DF5-4873-8973-D8617E78D265}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-4GYTW</PKey><PID>00426-068-2900791-86040</PID><PIDType>5</PIDType><SID>S-1-5-21-2807319274-2295516356-2833328471</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv5000 (EX040PA#ABG) </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.09</Version><SMBIOSVersion major="2" minor="4"/><Date>20060313000000.000000+000</Date></BIOS><HWID>35833E07018400FE</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>E. Australia Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> Software licensing service version: 6.1.7601.17514 Name: Windows(R) 7, Ultimate edition Description: Windows Operating System - Windows(R) 7, RETAIL channel Activation ID: a0cde89c-3304-4157-b61c-c8ad785d1fad Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f Extended PID: 00426-00172-068-290079-00-3081-7601.0000-1972012 Installation ID: 014112914782057842239426679585175123416534385736082464 Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338 Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339 Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341 Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340 Partial Product Key: 4GYTW License Status: Notification Notification Reason: 0xC004F200 (non-genuine). Remaining Windows rearm count: 4 Trusted time: 15/07/2012 9:00:03 AM Windows Activation Technologies--> HrOffline: 0x00000000 HrOnline: 0xC004C4A2 HealthStatus: 0x0000000000000000 Event Time Stamp: 7:15:2012 07:11 ActiveX: Registered, Version: 7.1.7600.16395 Admin Service: Registered, Version: 7.1.7600.16395 HealthStatus Bitmask Output: HWID Data--> HWID Hash Current: MgAAAAEABAABAAEAAAABAAAAAgABAAEAJJTYCPyN4hVI5MBDzHuuExwAVqbusA5W9Eg= OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes, but no SLIC table Windows marker version: N/A OEMID and OEMTableID Consistent: N/A BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC HP NISSAN FACP HP NISSAN HPET HP NISSAN BOOT PTLTD $SBFTBL$ MCFG HP NISSAN APIC HP NISSAN SSDT SataRe SataAhci SSDT SataRe SataAhci

The Key in use is an MSDN Key. Unless you are an MSDN subscriber, you are not entitled to use the Key and whoever sold it to you was not entitled to do so. Your Windows Key is from a not-for-resale MSDN account. You need to claim an immediate refund from the vendor - do NOT accept the offer of a new key.(all they are trying to do is to get past the 45-day claims window. or avoid you sending the evidence of their crimes to the authorities) Please read the following stickies.... ................................. http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/a2444f34-0aff-4f29-a8ac-67e28b0c0285 and http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/309bb621-92d5-43d6-98c1-2bb51b35607f The pirates have got VERY good at this over the past few years, as the price of equipment for manufacturing the packages drops, and as factories open in less well-policed countries. see also this post.... http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/46a58748-5a64-41ff-b7f4-f6d3b47beca9 Also - have a look at this video.... http://www.youtube.com/watch?v=hzqNNiOM0c Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

The Key in use is an MSDN Key. Unless you are an MSDN subscriber, you are not entitled to use the Key and whoever sold it to you was not entitled to do so. Your Windows Key is from a not-for-resale MSDN account. You need to claim an immediate refund from the vendor - do NOT accept the offer of a new key.(all they are trying to do is to get past the 45-day claims window. or avoid you sending the evidence of their crimes to the authorities) Please read the following stickies.... ................................. http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/a2444f34-0aff-4f29-a8ac-67e28b0c0285 and http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/309bb621-92d5-43d6-98c1-2bb51b35607f The pirates have got VERY good at this over the past few years, as the price of equipment for manufacturing the packages drops, and as factories open in less well-policed countries. see also this post.... http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/46a58748-5a64-41ff-b7f4-f6d3b47beca9 Also - have a look at this video.... http://www.youtube.com/watch?v=hzqNNiOM0c Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

I find it difficult to believe that sucha company would sell such counterfeits - are you certain that this one came from there? http://www.harveynorman.com.au/ If you have a receipt and all the packaging, it may be possible to try and claim a refund - you should contact them and see. Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

Question, why did it only show up after the last update? Definition Update for Windows Defender - KB915597 (Definition 1.129.1515.0) Installation date: 12/07/2012 5:45 PM Installation status: Successful Update type: Important Install this update to revise the definition files used to detect spyware and other potentially unwanted software. Once you have installed this item, it cannot be removed. More information: http://www.microsoft.com/athome/security/spyware/software/about/overview.mspx Help and Support: http://go.microsoft.com/fwlink/?LinkId=52661 and here is the install date and the first update; Microsoft .NET Framework 3.5 SP1 Security Update for Windows 7 x86 (KB979916) Installation date: 7/04/2011 9:06 PM Installation status: Successful Update type: Important A security issue has been identified that could allow an attacker to tamper with digitally signed content without being detected, when this content is being consumed by an application that makes use of the Microsoft .NET Framework on a Windows-based system. You can help protect your computer by installing this update from Microsoft. After you install this item, you may have to restart your computer. More information: http://go.microsoft.com/fwlink/?LinkId=185343 Help and Support: http://support.microsoft.com/

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it has been on auto udate ever since the install on the 7 / 04/ 2011 so what is it with the 45 days? It appears to me that MS is scaming for money to sell more products by telling people their windows is fake when it is purchased honestly. It seems we have to go by their say so and there is no way we can check them as they are judge and jury and can say and do as they please. I am angry at this as for over a year it is all ok and then all of a sudden it is illegal according to MS so I have to spend more money with them. As if you keep receipts for 14 months on home purchases.

It's possible that the situation was brought to light by a number of things - 1) you installed SP1, and that broke a hacker's activation exploit 2) the AV upgrade/update and following scan broke a hacker's activation exploit 3) you validated the machine, and the validation process discovered the 'bad' Key and PID. 4) The Windows Activation Technologies system rechecked the licensing, and discovered the 'bad' Key and PID. Such checks happen when the WAT update is installed, and at least every 90 days thereafter. Here's my standard spiel on the time-delays involved in tagging abused keys.... For MSDN Keys:- MS can only act once a key hits a threshold (and they won't tell an outsider what that threshold is, understandably). They then have to put it through internal systems to ensure that all relevant parties are informed, just in case it's an oversight - then it enters the queue for the next update to the system. I have no idea how often the WAT checking system is updated, but I would suspect that it's no more than weekly because of admin and timing issues. The internal MS processes could therefore take easily a couple of weeks. It therefore depends on how close to the end of a vendors sales list you are, and how quickly he's selling them. The cannier ones will sell just enough to stay under the threshold for each product (MSDN subs include a huge number of products), until they've maximised the profits, then try and flood the market before disappearing into the sunset, laden with your cash. This could take anything up to a year or more. For products sold using a loader:- The loader gets around online activation by fooling the computer into thinking that the OS is installed onto the correct machine, by modifying certain files. Because of a number of factors, it's impossible to stop this, so MS came up with the WAT update - which has the ability to scan the relevant files, and detect the use of a loader tool. If the user fully updates the machine, including recommended updates and optional updates, then the WAT update is installed and starts work, and within 3 days, a loader-installed machine will get a notification. However, the WAT update is a voluntary one, at least at the first update run, and can be uninstalled, or refused The other time the WAT update is installed, is when you validate Windows for some reason - it is part of the validation process, rather than the activation process. this time, it does the scan immediately, and again this will show as non-genuine if a Loader is present. If a user never needs/wants to validate, then they need never install the WAT update, and may never see a non-genuine notification. Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

It's possible that the situation was brought to light by a number of things - 1) you installed SP1, and that broke a hacker's activation exploit 2) the AV upgrade/update and following scan broke a hacker's activation exploit 3) you validated the machine, and the validation process discovered the 'bad' Key and PID. 4) The Windows Activation Technologies system rechecked the licensing, and discovered the 'bad' Key and PID. Such checks happen when the WAT update is installed, and at least every 90 days thereafter. Here's my standard spiel on the time-delays involved in tagging abused keys.... For MSDN Keys:- MS can only act once a key hits a threshold (and they won't tell an outsider what that threshold is, understandably). They then have to put it through internal systems to ensure that all relevant parties are informed, just in case it's an oversight - then it enters the queue for the next update to the system. I have no idea how often the WAT checking system is updated, but I would suspect that it's no more than weekly because of admin and timing issues. The internal MS processes could therefore take easily a couple of weeks. It therefore depends on how close to the end of a vendors sales list you are, and how quickly he's selling them. The cannier ones will sell just enough to stay under the threshold for each product (MSDN subs include a huge number of products), until they've maximised the profits, then try and flood the market before disappearing into the sunset, laden with your cash. This could take anything up to a year or more. For products sold using a loader:- The loader gets around online activation by fooling the computer into thinking that the OS is installed onto the correct machine, by modifying certain files. Because of a number of factors, it's impossible to stop this, so MS came up with the WAT update - which has the ability to scan the relevant files, and detect the use of a loader tool. If the user fully updates the machine, including recommended updates and optional updates, then the WAT update is installed and starts work, and within 3 days, a loader-installed machine will get a notification. However, the WAT update is a voluntary one, at least at the first update run, and can be uninstalled, or refused The other time the WAT update is installed, is when you validate Windows for some reason - it is part of the validation process, rather than the activation process. this time, it does the scan immediately, and again this will show as non-genuine if a Loader is present. If a user never needs/wants to validate, then they need never install the WAT update, and may never see a non-genuine notification. Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

...as far as the 45-day limit I mentioned above is concerned, that's the time-limit on complaints for items bought through eBay or with Paypal are concerned - this is by far the highest volume route for these counterfeits. Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

The box was sealed, the seal on the box was unbroken, I was the first one to open it, the 2 discs inside the case are MS gold hologram on the outside with the funny shape you can't possably get any where else. I installed it and registered it and it activated like it should. It may seem that MS has a problem where someone hacking can get the codes and then activate non gnuine copies using genunine discs codes. So If I go and buy another one it seems that I could have the same problem in a years time or even less. It seems to be a security problem from MS and they need to fix it. I will not buy another one unless MS can give me 100% guarantee that it will not be blacklisted in the future, it seems that they cannot do this at present as anyone buying a MS windows product it looks like it can be hacked. Or MS is creating a scam to sell more online uploads, and bypass the retailers, I would hope the latter is not true.

No-one i life can give a 100% guarantee on anything. The nearest you'll get is to purchase direct from the MS Store.Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

I can't remember if Carey mentioned it earlier - but you should consider filling out the Piracy form - you may qualify for a complimentary replacement. http://www.microsoft.com/en-gb/howtotell/default.aspx (change the localisation if necessary!)Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

I can't remember if Carey mentioned it earlier - but you should consider filling out the Piracy form - you may qualify for a complimentary replacement. http://www.microsoft.com/en-gb/howtotell/default.aspx (change the localisation if necessary!)Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

Thanks, I am also sending a letter to the ACCC ( http://www.accc.gov.au/content/index.phtml/itemId/142 )and asking them to investigate Microsoft and they way they go about doing what they did. I think it is wrong and I think it is not honoring their product as Hervey Norman is a well respected and is a Microsoft dealer. I have purchased my last 3 computers and 4 printers plus other products from them as well as MS office 2010 from them. I only buy HP products and I have only purchased genuine MS software in sealed packages with sealed inner cases. MS has got it wrong with me and I think they have got it wrong with a lot of others where they just state that software in non genuine and turn it off just so they can sell someone new software and make even bigger profits. Anyone reading this thread and this has happened to you, I urge you to also send a letter to the ACCC.

http://www.accc.gov.au/content/index.phtml/itemId/142

Microsoft does not profit when a person buys counterfeit Microsoft software. Perhaps Mr. Hervey Norman changed suppliers and that's how he ended by with the non-genuine Microsoft software. Unfortunately, it happens all the time. You need to submit a confidential Counterfeit Software Report and let the Microsoft Anti-Piracy Team investigate. You may be entitled to a complimentary, genuine edition of Windows 7.Carey Frisch

Carey - unless I miss my guess, the OP is talking about a large chain-store in Australia. http://www.harveynorman.com.au/Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

A couple of years ago, Newegg.com got burned with a shipment of counterfeit Microsoft software. It turned out the supplier supplying their supplier was at fault.Carey Frisch

more of a MS rip off.. In Australia to validate on line is ; Choose your edition of Windows 7. (Which version is right for me?) UltimateProfessionalHome Premium Country/region: Australia (change) Product language: English $269.00 and in the United States where the US Dollar is under the Australian Dollar. Choose your edition of Windows 7. (Which version is right for me?) UltimateProfessionalHome Premium Country/region: United States (change) Product language: English $199.00 It is $70 cheaper. But you get the same product from the same portal. Keep in mind I have already paid MS for this in hard copy 12 months ago at $448 ( I think from memory) over the counter at Australia's biggest Retailer.

I will send this thread to harvey Norman I am sure they will be interested in a representative from MS saying that they sold or are selling counterfit products. Harvey Norman is the largest Retailer in Australia and is the largest Electronics Retailer in Australia. Dare I say it I think he may even be the Largest seller of MS products over the counter in Australia. What you are not getting is that this product worked fine for over 12 months and had automatic upgrades every week and checked for autmatic upgrades every week, It never failed at any upgrade except the last one where the explination is that the code is suppose to have been used on too many computers somewhere in that week and MS's solution is to close down mine which is the one that was purchased honestly. and Now MS is pointing the finger everywhere else but at itself. Attacking your customer and attacking your supplier does not solve this problem. Falt lies squarly at MS and its security. I can send you photos of my discs and of the boxes and of the seal. MS Australia can even come over and look at them and see that it is the one loaded on my PC. A very low act to blame your retailer..

Neitehr Carey nor myself either represent or work for Microsoft - we are both volunteers, and our opinions are our own. Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

look at this thread, it is the same and they purchased their's from MS directly! http://social.technet.microsoft.com/Forums/en/w7itproinstall/thread/25522a7c-5b6d-4188-8b55-f3e1aa0890ce?prof=required There is also another person there with the same problem, Confirmed, MS has a serious problem or it is scaming for more profits.